New Member
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3 Messages
Help re-aligning satellite after new roof install
Hello,
We had a new roof put on our house. I am trying to self diagnose realigning the satellite. I have leveled the pole on the roof and used a couple webistes/apps to determine the azimuth and elevation.
On signal meters for 101 degree I have
Tuner 1 97%
Tuner 2 98%
Tuner 3 96%
Tuner 4 97%
Tuner 5 97%
Which leads me to believe i have the satellite aligned correctly. However, Satellite Transponders are:
1-8 0 0 0 0 0 0 0 0
9-16 0 0 0 0 0 0 0 0
17-24 0 0 0 0 0 96 98 97
25-32 98 96 97 96 98 96 98 95
When I run a test I get 1 test failed:
Diagnostic Code 41-271
Any help available would be greatly appreciated!!!
Thanks....Jonathan
Accepted Solution
litzdog911
ACE - Sage
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46.1K Messages
2 years ago
Your dish is centered (aimed) at the wrong satellite. Those readings mean that your dish is aimed at the 119ºW satellite, not the 101ºW satellite. You can try reaiming the dish yourself, or call DirecTV for a service visit.
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Accepted Solution
TexasBrit
ACE - Expert
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14.1K Messages
2 years ago
To confirm what litzdog posted. You are pointed at the wrong satellite. There is nothing in the signal meters that tells you which satellite you are seeing. You can see from the transponder pattern this is the 119 satellite not 101.
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Accepted Solution
jterhune890
New Member
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3 Messages
2 years ago
Thank you litzdog and texas brit. Got the dish aimed at the correct satellite and it works perfect now!!!
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shannon02
ACE - Expert
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20.6K Messages
2 years ago
There are videos on youtube to help you.
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jterhune890
New Member
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3 Messages
2 years ago
Hi Shannon,
The videos I have found are for aligning the satellite via the signal meters. Many said over 90% is good and I am 95-100%. Is there another video you could direct me to that will help with what I may be missing ? Im confused as to why transponders 1-21 are at 0 and 22-32 are at 96%+?
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hey @jterhune890, we want to help with the dish alignment.
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message inbox (it's the chat icon next to the bell icon on the upper right corner of the Forums)
Sergio, DIRECTV Community Specialist
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shannon02
ACE - Expert
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20.6K Messages
2 years ago
The built in meters work just as well but the problem is seeing them, if you have a small TV you can take the receiver and power inserter and TV with the cables to the dish or have someone relay the readings.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hello @jterhune890, we are glad to know everything is running as expected now.
Also, thanks to @litzdog911 and @TexasBrit for the prompt responses and accurate information.
Please, do not hesitate to contact us back if further assistance is needed. Thanks for being part of the DIRECTV family.
Carlos, DIRECTV Community Specialist
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martywd
1 Message
5 months ago
i contacted Directv about the same problem& it is going to take them21 days to get out here to recalibrate. I'm a 74 yo female & my husband is 82. why is it taking them that long to get out here/
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litzdog911
ACE - Sage
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46.1K Messages
5 months ago
@martywd
Most likely they simply don't have enough installers in your area. It's not hard to do so perhaps you can have a friend check out some YouTube videos and do it for you.
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