customer service no answer. on hold 30 minutes. need help with my pending order bc equipment not here yet and tech coming to install for me bc I am unable to do it.
Customer service has been very busy since yesterday per a known issue that affects many. You are not their only customer.
If new equipment must be installed by tech, then the tech brings it. They don't drop ship and schedule a tech separately like some local companies. If you got a normal order that was drop shipped and after the fact got a tech service call scheduled, that is unique as they are not intended just to plug in a replacement box for you.
This is a customer to customer forum, not a live running chat with official support. That means people post if and when they are available and only if they feel like it.
BLBSS
6 Messages
2 months ago
customer service no answer. on hold 30 minutes. need help with my pending order bc equipment not here yet and tech coming to install for me bc I am unable to do it.
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shannon02
ACE - Expert
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21K Messages
2 months ago
Until you tell us the problem we can't help you.
(edited)
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BLBSS
6 Messages
2 months ago
no answer on phone from customer service. on hold 30 minutes
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BLBSS
6 Messages
2 months ago
i told you the problem. equipment to be here today but it is not here
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BLBSS
6 Messages
2 months ago
this is ridiculous. wish i had not decided to switch to Direct Tv bc already I get no assistance.
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BLBSS
6 Messages
2 months ago
are you going to reply?
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shannon02
ACE - Expert
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21K Messages
2 months ago
This is a customer to customer forum not chat. In most cases the tech brings the receivers for a new install. Are you calling 1-800-531-5000?
(edited)
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Juniper
ACE - Expert
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22.8K Messages
2 months ago
@BLBSS
Customer service has been very busy since yesterday per a known issue that affects many. You are not their only customer.
If new equipment must be installed by tech, then the tech brings it. They don't drop ship and schedule a tech separately like some local companies. If you got a normal order that was drop shipped and after the fact got a tech service call scheduled, that is unique as they are not intended just to plug in a replacement box for you.
This is a customer to customer forum, not a live running chat with official support. That means people post if and when they are available and only if they feel like it.
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