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New Member

Thu, Feb 18, 2021 4:53 PM

How can I get a return label?

How can I get a return label for a receiver to send back?

Accepted Solution

Official Solution

Juniper

ACE - Expert

 • 

14K Messages

9 m ago

What is the model of the receiver? Just to be sure if returnable or not.

How To Return The Equipment 

Go to a FedEx or UPS location with your account #. No need to bring a box or label, the equipment will be boxed it up & shipped out at no charge. The process takes less than 5 minutes.  

New Member

9 m ago

I need to get a return label for a receiver to send back through fedex.

New Member

9 m ago

Well we switched carriers and just need to send receiver back or get charged $150 and I have called 3 times and been told they would send or email me a return label... its never happened.  Frustrated!

Juniper

ACE - Expert

 • 

14K Messages

9 m ago

DirecTV does not send a label or email to use as one for return. They have you take the box to a participating shipping location for the free return as mentioned.

What model is that receiver?

New Member

9 m ago

Return to the store- AT&T is notorious for sending wrong labels and "losing" phones

Juniper

ACE - Expert

 • 

14K Messages

9 m ago

@tahnyalytle 

This has nothing to do with phones. An AT&T store cannot help him return a DIRECTV receiver.

New Member

9 m ago

Sorry

New Member

5 m ago

The UPS Store in my town is closed and we do not have a FedEx Office, either. There was no USPS shipping label included with my new equipment, so I am delayed in getting it returned to you.  I do not have the money to pay for the shipping by taking it to the post office without a return label, so how can I get a label from you to return it at no charge?

shannon02

ACE - Expert

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15.3K Messages

5 m ago

Look under the shipping label as sometimes the return label is there.  What are the model numbers?


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