Contributor
How can we return our equipment?
We canceled our service and are trying to return our equipment. The lady said something about removing the cars and sending it separately... But I don't have an envelope for that.
Contributor
We canceled our service and are trying to return our equipment. The lady said something about removing the cars and sending it separately... But I don't have an envelope for that.
Accepted Solution
Official Solution
Juniper
ACE - Expert
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22.9K Messages
5 years ago
What model are the boxes? This will determine if returnable or not.
If returnable, you take the boxes to a FedEx or UPS Store that participates in the free return. Do NOT remove the access card as they go back together (would be a waste if the return were designed otherwise). Keep receipt showing the shipper took possession.
Returnable, but over 10 miles from a participating shipper, then DirecTV ships you a return kit by FedEx that goes back by USPS (not UPS Store).
However, if box is not returnable, then you remove the access card and recycle the box. Card itself you will either get a return envelope within 30 days or after that you can dispose of securely like you would a credit card.
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shannon02
ACE - Expert
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21K Messages
5 years ago
You take the receivers with the cards still in them to a UPS/FedEx store if they are returnable and keep the receipt.
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