How do I get DirecTv service to show up?

On June 15 the one of the Genie Minis at my home quit communicating with its Wireless Video Bridge.  The light on the WVB was out (instead of being blue [good] or red [not so good]).  The other two Genie Minis serviced by this WVB continued to work with the light out.  

I called the 800 number and was scheduled for service on June 17, noon to 4pm.  I told the 800 person that I suspected the WVB and asked if they could just send me one.   The answer was no, because it takes a technician to set it up.  

June 17, 4pm came, but DirecTv did not.  At 5pm DirecTv called me to reschedule.  The soonest they could get me scheduled for was June 28, noon to 4pm.   They told me it was possible that an earlier slot would open up and if it did they would call me.  They never did.

In the mean time another of the Genie Minis connected through this WVB connects for a few seconds and then displays an error message saying it can't connect.  The third Genie Mini is still mostly working although there are screen freezes occurring.

Today, June 17 at 3pm, DirecTv calls (an automated call) to tell me that they cannot come today and that if I want to reschedule I should press 3.  I pressed 3 and listened to 26 minutes of "Please continue to hold, the next available blah, blah, blah " message.  I hung up, called 800-531-5000 and got a human in less than 2 minutes.  

After I talked with him for 10 minutes, he scheduled me for tomorrow, again in the noon to 4pm slot.  I asked him to schedule me for the first call in the morning, but he said he could only offer the afternoon appointment.

I found out today that DirecTv has a procedure for customers to replace a WVB and downloaded the instructions.  I just ordered a WVB on Amazon for a lot less than DirecTv will pay phone support to talk to me and a technician to show up.  Bad news it won't arrive until July 6.  Given my past service that may be before DirecTv shows up.

By the way, my DirecTv subscription includes the Protection Plan.