New Member
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10 Messages
How does both sound and menu function in the remote?
Does anyone know the secret to programming a new Genie so BOTH sound and menus will function?
New Member
•
10 Messages
Does anyone know the secret to programming a new Genie so BOTH sound and menus will function?
Accepted Solution
Official Solution
litzdog911
ACE - Sage
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46.4K Messages
3 years ago
That's the wrong remote for an H25. You want to use an RC65 or RC66 remote with that box. The RC73 is for the newer Genie boxes.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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litzdog911
ACE - Sage
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46.4K Messages
3 years ago
Not sure what you mean. What DVR/Receiver model number? What remote model number? What audio/video device(s) are you hoping to control?
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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vginacorella
New Member
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10 Messages
3 years ago
Wow! Am I technically challenged? YUP! I'm trying to get DirecTV to work on my old Samsung tv like it did before my remote went south!! Remote control is model RC73 from AT&T. Receiver is the DirecTV box attached to my tv. That's all I know! I guess I'm asking too much to get it to work!! Thanks for trying to help 😂
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hi @vginacorella, here to help!
You can check how to program your DIRECTV remote and the step by step.
Let us know how it goes!
David, DIRECTV Community Specialist.
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litzdog911
ACE - Sage
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46.4K Messages
3 years ago
OK. Remote model is RC73. That's the newest model. What is your DVR/Receiver model number? It's on a label near the access card, or rear/bottom panel.
What exactly happens when you follow the Remote Setup in the DVR/Receiver's Setup Menu? What exactly isn't working with your Samsung TV? Need more details to really provide much help.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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vginacorella
New Member
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10 Messages
3 years ago
Receiver is H25.
What happens? Nothing!
Depending on which set of instructions I'm trying, instructions say "press mute and sect (or enter) together. Wait for two green lights and release. Screen will say (instructions). Mine says nothing! In all test cases. I can never reach the reset remote section. If I skip down to the "code" section, I can get either menu OR sound to work BUT if one works, the other is shut down.
I hope you can understand my version. I know it's technically gobble-de-(Edited per community guidelines)!!!😜
(edited)
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vginacorella
New Member
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10 Messages
3 years ago
Thank you sooooo much! Hopefully I can get one from our manager!! You have taken so much stress off of me💕☺️🤗🥰
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Great, that makes us happy too! Now, please allow us some minutes while we take a look!
Since this post is private. We would appreciate if you could share with us your account number and phone number. This will speed things up a bit!
Rafael, DIRECTV Community Specialist.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Have you tried using this remote on another receiver?
It could be useful to test in other devices. Please let me know, we are still working on it!
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vginacorella
New Member
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10 Messages
3 years ago
I'll ask management if there are any other receivers in our complex.
They're very short-handed right now since nobody wants to take the jobs they need to fill so they will probably say they have no time to check!🙄
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Thank you for your commitment!
Perhaps, do you have a neighbor that would let you pair your remote with one of their devices?
Rafael, DIRECTV Community Specialist
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vginacorella
New Member
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10 Messages
3 years ago
I checked with my next door neighbor yesterday and he has the same problem I have. I'll try to find another with different model #'s. This will take a while!
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
It may take a while but we will find a solution!
We are still checking for other options. Thank you for your cooperation.
Rafael, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.4K Messages
3 years ago
The "solution" is to use the correct remote for theH25 Receiver. That;s an RC65 or RC66, not the RC73.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hi! Just checking if you were able to check with different devices. Please let me know how it goes.
Rafael, DIRECTV Community Specialist
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