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Friday, June 25th, 2021 6:36 PM

How does my store location become an equipment return location

Hello,

I am the manager at a pack and ship company and quite a few of my customers desire to return their AT&T and U-Verse equipment. How do I become part of the network that accepts equipment returns?

ACE - Expert

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28.3K Messages

4 years ago

AT&T contracts with UPS & FedEx.

ACE - Expert

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36.9K Messages

4 years ago

More precisely, they contract with The UPS Store and FedEx Office, who can look up your account from AT&T's system through their large (Edited per community guidelines) implementations.  AT&T does want to deal with a network of individual agents having to access their systems, etc.  It's a wonder we have a choice of two.

(edited)

ACE - Expert

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21K Messages

4 years ago

You have to become a UPS/FedEx store with the proper software and equipment to scan in the DTV receivers.


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