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johncampanale 's profile

Tutor

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6 Messages

Monday, June 27th, 2022 7:01 PM

HR44/500 w/3 C41W-500's and glitching issue

We've had this setup since 2014.  The HR44 is having issues with glitching, studdering and such when watching anything recorded, even if VOD.  It also does it if we've paused or rewind Live TV.  The HD is about 80% full of Hallmark movies that we watch all the time if nothing on TV.  What are my options to fix this?  Can we add an external HD for new recordings and still keep the current recording on the internal HD? Replace the HR44 with something else? 

Thanks for the help!!
John

detuch254

ACE - New Member

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3.2K Messages

7 months ago

You can get an external hard drive with e-SATA. However, both drives cannot be active/accessible at the same time. DIRECTV can only boot with one drive. Therefore, once you put in the external drive, the internal drive cannot be accessed. If you want to access the internal drive, you unplug the external.

It does sound like the internal drive is failing though. I would watch those recordings quickly.

You can replace the HR44 with another HR44, HR54, or the new HS17. If you do decide to get an HS17, be aware that you are restricted to just Genie clients and cannot activate standalone HD and HD-DVR receivers like the H25 and HR24. 

(edited)

Juniper

ACE - Expert

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17.6K Messages

7 months ago

Sounds like your internal HDD is failing. You could try unplugging power for a minute or so to allow a full power drain to clear cached memory. That might improve it for a while, but I would still plan for a replacement.

A warranty replacement may get an HR54 if no HR44s are left in stock.

If you go with a warranty replacement, consider upgrading a C41W to an HDDVR if available. Get 2 tuners, but more importantly another hard drive. And they are not reliant on each other to work so you no longer have a single point of failure for your entire system. Be aware this is wired only, as client are the only ones with a wireless version. But wire is more reliable per nature of the technology.

Both Genie and HDDVR can use an external eSATA drive. Is in place of the internal, though doesn't delete the old recordings. But the eSATA port is intended for a device to be used long term, so too many plug in and remove could damage it. HDDVR has 500GB intenral and supports up to 2TB external. Genie with 1TB internal had originally a suggested limit of 4TB, but there is no official hard cap. Some have used up to 12TB or more.

Agent will probalby offer Genie-2 (HS17). This forbids receiver/HDDVRs, only allowing clients. It is a server tower that doesn't go on a TV so you would have another Mini Genie Client where you have the HR44. For these reasons it has 7 tuners and 2TB internal. Less capable than a Genie with HDDVRs on your other TVs, but is more capable than your current setup.

Any recordings on your HR44 would be lost if you repalce it as they are encrypted to the box that recorded them.

The Genie-2 (HS17) after the first year doesn't have an eSATA port so cannot use an external hard drive. The 3rd generation Genie (HR54) has a revised version (HR54R1) that was built without the eSATA port. So support for external drives was going away. Don't know if the new co-owner is considering adding those back in future boxes.

(edited)

Tutor

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6 Messages

2 months ago

Sorry to reopen this question as it has been a number of months ago, but would the hard drive also cause an issue where the CC text is missing or, more to the point, missing the first line of a multiline CC?  This is even on Live TV, but running after 20 minutes of being paused.  If I don't have the protection plan, what is the cost to warranty out the DVR? 

Thanks again,

John

Juniper

ACE - Expert

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17.6K Messages

2 months ago

Warranty replacement is $19.95 delivery.

A CC issue I would think would be either the source or memory. Though if on recording could be HDD related.


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