@Miketheduke wrote: Thank you. DirecTV sent me a replacement receiver because they said it was not HD. So frustrated with these guys.
DirecTV cannot provide you any boxes that are not HD. The SD-only boxes are MPEG-2. The MPEG-2 feeds have been shutting down since April 2019. It has been a couple years since the last SD box was returnable.
The HR54 is the 3rd generation Genie (HR = HDDVR). It is common as a required MPEG swap (free equipment, no service agreement, new monthly charges are credited per required), however it requires tech install (usually including new dish). Check the order confirmation as I suspect this was an optional upgrade order.
What are the models of every box you currently have? This will determine what must be replaced, as those MPEG-2 boxes will soon be heavy paperweights.
Hey thanks for your response. I have HR54-500 and 2 little Genie boxes. I've had service for a week so the equipment looks new. The little Genie boxes look like they have a better picture than the big HF54-500. I called for the 6th time(in a week) because my Sunday ticket wasn't working and mentioned my TV doesnt look HD and the loyalty team rep told me that's because I had no HD receivers in my house. So she sent me 2 replacement H24-700 and sent this was top of the line equipment, best and newest, but then I see a sticker on the bottom that says manufactured 1/10/2011. How is a 9 year old box the newest and best? Like I said, nothing but issues with these guys, 7 reps not one has told me the truth. Probably going to cancel before my 2 weeks is up, and that will probably be an issue too.
Genie and Mini Genie Clients provide the same video resolution as other HD boxes so the picture shouldn't look better if they are set to the same settings (though if not exact same model of TV there could be differences on that end). The only exception would be the 4K Client (C61K), but that only matters on a 4K TV with the couple channels that are in 4K to begin with.
It can be years between models as they are not pumping out jumps in equipment every year. And newest and best are not always the same thing, as the Genie-2 (HS17) is the newest but because of a restrictive design is far from the best. Personally I find the best setup is the 2nd or 3rd generation Genie (HR44 or HR54) with regular HDDVRs instead of Mini Genie Clients. That way you have the most tuners, recording space, and each box can work individually.
If that is an H24, then that is an HD non-DVR so doesn't record like the Mini Genies, but is a full receiver so doesn't steal a tuner from the Genie as has one of its own. The H24 would have Autotune instead of recording, though it can watch what the others have recorded. There only newer model would be H25, with the key difference being that it is SWM-only (like all Genies) so cannot be used on the old cabling. Otherwise, functionally H24 and H25 are the same.
If you meant HR24, that is a full HDDVR with 2 tuners and 500GB recording space, which is definitely more capability than a Mini Genie Client.
There is no difference in monthly cost between Mini Genie Client, HD non-DVR, or HDDVR as you are paying for the authorized TV regardless what box is attached to it. Free equipment for intro offer is Genie and Mini Genies. Other boxes would be above the intro offer and usually have one-time lease costs of HDDVR $199 or HD non-DVR $99, unless they were able to do a special correction order to have covered under your intro special.
You mention canceling before your 2 weeks are up. There is no 2 week trial period. DirecTV only has 24 hours before the service agreement is secured. Canceling after that you get an Early Cancellation Fee (ECF) worth $20 for each month remaining. (i.e. 23 months left would be an ECF of $460. The 2 weeks is how long a correction order may be placed if there is an issue with exactly what kind of boxes received. The correction order does not extend the "buyer's remorse".
They sent H24 boxes. How can I be stuck with service when nothing I agreed to is being honored. Like I said one lie after another. I just want my stuff to work. Pricing misquotes, service issues and misquotes, I cant be held to that right? Plus I called in after the technician installed the first box and it didn't look right and told customer service that and he told me that I had a 14 day buyer's remorse on both and I specifically asked him to repeat both internet and DirecTV sevice. Lets say hypathetically that I have an app on my phone that records conversations, I would be covered right? Hypathetically? Like I said I just want what I'm paying $200 a month for to work, HD DVRs. Not that complicated.
Picture is not HD. First day kept freezing and glitch ing, tech said it "should clear up". Not the TVs, they all looked good with Spectrum. If they don't have HD DVRs that's fine, just say so. Dont claim to have them, charge for the service but not offer it. Doesnt make sense that the loyalty dept., the last person you talk to before cancelling tried to save the account by, saying the boxes were the issue then sending "new" boxes that are 9 years old. I mean is it as simple as false advertising? You cant say sure sure sure we offer this and then when its being installed say, well maybe, then after say got you!
The tech should have known enough to adjust the receiver settings to hd from SD you definitely had incompetent csrs and install techs. Having said all that you still only had 24 hours to cancel unfortunately.
The tech adjusted from SD to HD, spent a good amount of time messing with TV settings as well. Loyalty rep said that stuff does not matter if the actual receiver is not HD. She said the receivers I have and account I am paying is set up for HD content but the actual receivers will not produce true HD, hence sending me replacement boxes. Someone's not telling the truth or I wouldnt have 5 boxes at my house that dont do what I want them to. Either HD content or whole home DVR but not both.
@Miketheduke wrote: The tech adjusted from SD to HD, spent a good amount of time messing with TV settings as well. Loyalty rep said that stuff does not matter if the actual receiver is not HD. She said the receivers I have and account I am paying is set up for HD content but the actual receivers will not produce true HD, hence sending me replacement boxes. Someone's not telling the truth or I wouldnt have 5 boxes at my house that dont do what I want them to. Either HD content or whole home DVR but not both.
That "loyalty rep" didn't know what they were talking about. All of those boxes you had/have are HiDef boxes. If it looks like your HR54 is not producing HiDef video, then something is wrong with the HR54 or your TV's settings.
Thanks for your reply. I'm just fed up with the whole thing. I shouldn't my service. Nothing but headaches so far, I just want things to work the way they told me they would. The billing isn't what they told me, the credit aren't what they told me, the service isn't what they told me, the equipment isn't what they told. My bill will eventually jump to $265. 3 boxes for $265, I don't think a decent picture is an unreasonable request.
All boxes with "H" in the model are HD. DirecTV stopped offering SD only boxes back in 2015. Mini Genie Clients are extensions of the Genie (HR54), so they are all HD. Think of it as all your TVs are connected by one box. The Clients each take a tuner from the Genie. The H24 is a full receiver. Difference is that it doesn't take a tuner from the Genie because it has one of its own. And since that is an H24, not an HR24, it is not a DVR so cannot record but it is able to watch the recordings of the Genie (or other HDDVRs if you had any).
Agent gave false info, or at best didn't clarify the difference between Client and receiver (even though they are both HD). Tech leaving without HD working correctly is very bad. DirecTV does have a 90 day coverage on installs, so if needed they should send a tech back out at no cost to fix whatever happened with the original appointment. I suggest to speak to the retention department at this point because of how far this situation has gone. When you call and get the voice system say "cancel" which should route you directly.
nabukl
ACE - Professor
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2.3K Messages
5 years ago
Yes. It's an hddvr , a genie actually.
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Miketheduke
Teacher
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3 Messages
5 years ago
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
DirecTV cannot provide you any boxes that are not HD. The SD-only boxes are MPEG-2. The MPEG-2 feeds have been shutting down since April 2019. It has been a couple years since the last SD box was returnable.
The HR54 is the 3rd generation Genie (HR = HDDVR). It is common as a required MPEG swap (free equipment, no service agreement, new monthly charges are credited per required), however it requires tech install (usually including new dish). Check the order confirmation as I suspect this was an optional upgrade order.
What are the models of every box you currently have? This will determine what must be replaced, as those MPEG-2 boxes will soon be heavy paperweights.
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Miketheduke
Teacher
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3 Messages
5 years ago
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
Genie and Mini Genie Clients provide the same video resolution as other HD boxes so the picture shouldn't look better if they are set to the same settings (though if not exact same model of TV there could be differences on that end). The only exception would be the 4K Client (C61K), but that only matters on a 4K TV with the couple channels that are in 4K to begin with.
It can be years between models as they are not pumping out jumps in equipment every year. And newest and best are not always the same thing, as the Genie-2 (HS17) is the newest but because of a restrictive design is far from the best. Personally I find the best setup is the 2nd or 3rd generation Genie (HR44 or HR54) with regular HDDVRs instead of Mini Genie Clients. That way you have the most tuners, recording space, and each box can work individually.
If that is an H24, then that is an HD non-DVR so doesn't record like the Mini Genies, but is a full receiver so doesn't steal a tuner from the Genie as has one of its own. The H24 would have Autotune instead of recording, though it can watch what the others have recorded. There only newer model would be H25, with the key difference being that it is SWM-only (like all Genies) so cannot be used on the old cabling. Otherwise, functionally H24 and H25 are the same.
If you meant HR24, that is a full HDDVR with 2 tuners and 500GB recording space, which is definitely more capability than a Mini Genie Client.
There is no difference in monthly cost between Mini Genie Client, HD non-DVR, or HDDVR as you are paying for the authorized TV regardless what box is attached to it. Free equipment for intro offer is Genie and Mini Genies. Other boxes would be above the intro offer and usually have one-time lease costs of HDDVR $199 or HD non-DVR $99, unless they were able to do a special correction order to have covered under your intro special.
You mention canceling before your 2 weeks are up. There is no 2 week trial period. DirecTV only has 24 hours before the service agreement is secured. Canceling after that you get an Early Cancellation Fee (ECF) worth $20 for each month remaining. (i.e. 23 months left would be an ECF of $460. The 2 weeks is how long a correction order may be placed if there is an issue with exactly what kind of boxes received. The correction order does not extend the "buyer's remorse".
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Miketheduke
Teacher
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3 Messages
5 years ago
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nabukl
ACE - Professor
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2.3K Messages
5 years ago
So what exactly didn't look right? There IS only a 24 hour grace period regardless of what you may have been told.
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Miketheduke
Teacher
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3 Messages
5 years ago
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nabukl
ACE - Professor
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2.3K Messages
5 years ago
The tech should have known enough to adjust the receiver settings to hd from SD you definitely had incompetent csrs and install techs. Having said all that you still only had 24 hours to cancel unfortunately.
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Miketheduke
Teacher
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3 Messages
5 years ago
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litzdog911
ACE - Sage
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46.4K Messages
5 years ago
That "loyalty rep" didn't know what they were talking about. All of those boxes you had/have are HiDef boxes. If it looks like your HR54 is not producing HiDef video, then something is wrong with the HR54 or your TV's settings.
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Miketheduke
Teacher
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3 Messages
5 years ago
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
All boxes with "H" in the model are HD. DirecTV stopped offering SD only boxes back in 2015. Mini Genie Clients are extensions of the Genie (HR54), so they are all HD. Think of it as all your TVs are connected by one box. The Clients each take a tuner from the Genie. The H24 is a full receiver. Difference is that it doesn't take a tuner from the Genie because it has one of its own. And since that is an H24, not an HR24, it is not a DVR so cannot record but it is able to watch the recordings of the Genie (or other HDDVRs if you had any).
Agent gave false info, or at best didn't clarify the difference between Client and receiver (even though they are both HD). Tech leaving without HD working correctly is very bad. DirecTV does have a 90 day coverage on installs, so if needed they should send a tech back out at no cost to fix whatever happened with the original appointment. I suggest to speak to the retention department at this point because of how far this situation has gone. When you call and get the voice system say "cancel" which should route you directly.
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