Contributor
HS-17 and wireless mini's
I am getting wireless service ( maybe ) next week. AT&T Tech Support is telling me the 3 wireless mini's can be no closer than 4 feet from the HS-17 AND no further than 8 feet. Is either of those distances true ? ? ? ? ? I really thought I could have the HS-17 placed within 1-2 feet of my inhome router, and one wireless mini 1-2 feet from that, and have another wireless mini in the front bedroom ( 20 feet ) and the master bedroom ( 25 feet ) away. If all the wireless mini's are "required" to be no more than 8 feet from the HS-17.......why in the world would anyone want this system??????
goldw1800
ACE - Professor
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2K Messages
4 years ago
no worries --you will be fine
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chuckgraham1949
Mentor
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13 Messages
4 years ago
Sure wasn't an answer to my questions. In my mind, at this point I'll be fine if I cancel the wireless and stick to wired. Am I to be fine if AT&T's online material show wireless mini's to be no more than 8 feet from the HS-17 and you just say "You will be fine"? Gee....thanks.
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goldw1800
ACE - Professor
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2K Messages
4 years ago
The Installer Will find out if wireless will work or not ---SO if you allow the install to happen --it wireless will work -you will be fine if NOT he will have to hard wire them --either way you will be fine.
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shannon02
ACE - Expert
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21K Messages
4 years ago
The HS17 has the WVB built in and it has an 80' free air range but additional WVB can be added with coax with an additional cost of $99 per unit. The 4' may be true.
(edited)
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goldw1800
ACE - Professor
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2K Messages
4 years ago
Like I said the installer will make it work -no matter what it takes
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
The WVB, be it the external for regular Genies or the built-in one of the Genie-2 (HS17) is up to 80 feet (not 8 feet) under ideal conditions. As for minimum, 4 to 6 sounds reasonable so they are not stacking wireless signals on to of each other, but unsure of a hard number on that side.
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DIRECTVhelp
Community Support
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255K Messages
4 years ago
Hey, @chuckgraham1949 the ACE's comments were spot on. Thanks @juniper! If you need additional assistance, please let us know. ^Kanesha, AT&T Community Specialist
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chuckgraham1949
Mentor
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13 Messages
4 years ago
THANK YOU Juniper and Shannon02. So, AT&T's own documentation is wrong or misprinted showing 8 feet instead of 80 feet. Oh my gosh.....and their own people don't know that fact and are simply passing on mis-information. What a shame.....truly. BTW, thanks for answering my question as now I feel comfortable with this install.
THAT is the solution ( since there is NO accept as solution button.
(edited)
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