4 Messages
I have 4 home dvr and none of them let me record. Everything gets recorded only my genie receiver.
I have 4 home DVR and a couple of Genie mini and a genie. When I record on the Genie it records to the Genie receiver. If I'm on one of the other 4 DVR and I press record it will still record the the genie reciever and not the dvr in that room. I want to be able to record separately on each DVR. In other words All my recordings are under the Genie receiver and it's full and is only used by my wife. I won't to be able to record my own stuff on my own dvr. Even when I access through my iPhone direct tv app it only shows the recordings under the genie but not in any of the other 4 dvr rooms.
Accepted Solution
Juniper
ACE - Expert
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22.6K Messages
1 year ago
None of those DirecTV boxes connect to Netflix or any other downloadable streaming app (Hulu, Disney+, etc.). You are using something other than DirecTV for that.
Only the HR54 should be connected by WiFi via the internal CCK. The other boxes should not be using the external wireless CCK as causes conflicts when it is a Genie/Whole Home DVR setup. One box is the connection to the others. By that point, no box should be wired to internet either. Only the HR54, and by wired or wireless (not both).
Where a problem is that the HR24s are on the old software. Starting with the 2nd generation Genie (HR44) they have the software and GUI interface. The DirecTV app has been replaced by the newer version as well.
That being said, recording from the box itself records to that box only as they don't have the design to tell the others to record. The Mini Genies are just connections to the HR54 so consider those all 1 box for recording purposes.
Sounds like you've done the main troubleshooting. But some things are preferred in a particular order when you have such a setup.
First I would go through and verify that recording space has breathing room on all your DVRs (HR24s and HR54).
Reset Network defaults on the HR54 (and any other box you have individually connected).
Unplug power from all boxes and your Gateway (modem/router combo unit).
Remove any external wireless CCK you have as you will only use the built-in one of the HR54 (2.4GHz or 5GHz whichever is better for you).
After everything has been without power for a couple minutes, plug your Gateway back in (modem than router if they are separate boxes).
Once your internet connection is back up and running (may take a couple minutes depending on connection and equipment), then move on to DirecTV equipment. Verify coax is finger tight to all boxes before you begin.
Start with the HR54. Once up than run internet setup. This should get a fresh connection and have eliminated any cached memory/data errors.
Next your Mini Genies (C51) as they are extensions of the HR54 so making sure they are communicate well.
One at a time each of your HR24s. When up and running you can verify they are seeing their recordings as well as the HR54.
Guide info including On Demand may take 24-48 hours to repopulate as it has to download that info from the satellite and internet respectfully. This may also affect communicating with the app. With your large setup, I would expect all that to be back to normal by end of week at latest. May not fix any compatibility issues with old vs new software, but will refresh all connections and clear any bad data or memory that was causing issues.
I would also suggest with this doing a refresh of your service authorizations which you can do in your account online under manage equipment. Just to be sure the boxes are reminded of what they are allowed to do.
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gregeusa
New Member
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513 Messages
1 year ago
Once you brought the Genie 2 into the mix, then it wants to be the boss.... you may want to send it back with the minis
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Juniper
ACE - Expert
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22.6K Messages
1 year ago
@gregeusa
If they have DVRs then they do not have the Genie-2 (HS17). It forbids everything but clients. It is the biggest reason I generally do not suggest that model.
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Juniper
ACE - Expert
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22.6K Messages
1 year ago
@bicha1
What you describe doesn't make sense with how the boxes are designed.
What are the models of each box?
Are they all on the same account?
Are they all using the same receiving dish?
Is your Genie the only one connected to internet and then sharing it with the others?
What troubleshooting have you tried?
Only the Mini Genies should be able to tell the Genie to record. This is because they are clients/extensions of it, not DVRs/receivers themselves. So Mini Genies have no recording capability of their own.
Regular HDDVRs still record to their own hard drives. All they do with the Genie is see each other's recordings so they can watch them. You can delete from any room as well unless you have that option turned off.
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bicha1
4 Messages
1 year ago
This is the equipment I have. hr24-100, hr24-100, hr24-200, hr54-500, Hr24-500, C51-100, C51-100. As of now Everything is getting recorded onto the HR54-500. And when I log in online via Roku or iPhone the only recordings that show up are from the HR54-500. It's full. When I set something to record at home from any of the 4 other ones it shows that it's recording but when I look under recordings I have to switch to the HR54-500 to see the recording. Same with online, I can record even though I'm supposedly logged in to Hr24-100 and it will show recording but when I go under recording I get this on my phone. As soon as I switch to the Hr54-500 it will show that it's there and recorded but the drive is full. The Boxes are all on the same account at the same house. They are using the same dish. They are all connected wifi and I use them to stream netflix etc... I've unplugged, reset, re connected. Talked to DTV but not very helpful. That's the equipment they set up so not sure how the genie works and how to I guess disconnect them from the DVRs. Not sure what the solution is. Thanks for all the help.
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shannon02
ACE - Expert
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20.8K Messages
1 year ago
The app can only see and control the HR54 as the HR24s don't have the software to connect to it. The HR24s can't connect to WiFi unless there is another external box connected to them if there is then this maybe the problem as DTV is not made to use more then one internet connection this being the HR54.
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bicha1
4 Messages
1 year ago
Shannon02. That might be the case. Two questions. What do you mean by another external box connected. Second question is the issue of just wanting to record onto any of the hr24 when I'm home. I just want to have my own recordings in my office on my own dvr but it just won't record to that machine. The Family room dvr is full and it just keeps recording everything to there no matter what I do.
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shannon02
ACE - Expert
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20.8K Messages
1 year ago
In order for the HR24s to use WiFi to connect to the internet they need a CCKW if you had a SWM system you only needed one if not then each one needed one, this was before the Genies came out that puts the internet on the coax.
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bicha1
4 Messages
1 year ago
Thanks for the info Juniper. I will try and do step by step and hopefully I can be up and running. All good info.
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Juniper
ACE - Expert
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22.6K Messages
1 year ago
You're welcome. Hopefully that resolves most if not all your issues. Though having a completely full box is a concern of itself. If needed your boxes do support using an external eSATA hard drive instead of the internal if overall space continues to be a problem.
HR24s and earlier (500GB internal, 320GB older models) have a hard max of 2TB.
Genie (1TB internal) has no official hard cap as others have used 12TB and higher successfully. Though to me that is going way overboard but can be done.
The internal is disabled while external is connected. Doesn't delete what you have so you can return to using the internal if ever needed. Just be aware the eSATA port is not intended for often switching back and forth as is a bit delicate. Was more for connect an HDD and then leave it.
Before Multi Room Viewing (MRV), which DirecTV brands as Whole Home DVR, each HDDVR had to connect to internet by itself. Once DirecTV went with the new Single Wire Multiswitch (SWM), then only a single box is connected to internet.
The old boxes connected by wired. To use WiFi required an external accessory the wireless Cinema Connection Kit (CCK). That connected by 2.4GHz only.
Then the Genie came out which required SWM. Since it was designed to be a server controlling clients (like your Mini Genies) it is the one to be connected to internet. The original Genie (HR34) had to use the external wireless CCK but the later models have it built-in which also supports 5GHz.
So that is why in your setup only the Genie (HR54) should connect to internet. That is how it is built.
And none of your DirecTV boxes have anything to do with Netflix. There is a new client the Gemini (C71KW) which supports streaming apps, but that is the only one. Your setup is just fine. Preferably I wouldn't use any client at all, but you only have 2 and have a few regular HDDVRs so still a decent all around setup.
If ever offered do NOT get the Genie-2 (HS17). It only allows Clients meaning it would replace everything you have both losing existing recordings and an overall downgrade in both tuners, recording space, and individual reliability. Mentioning as AT&T had their agents heavily pushing an all-in-one setup. I really hope the new co-owner comes out with a HDDVR again (I would love to see produced a HR25 built to work with the current level of Genies from get-go).
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