I need my directv service moved to a new location

This is a customer to customer forum, you have to call to setup a move order.  You have to file a complaint with the BBB as the CEO will not answer you.

With millions of customers, the CEO will not be discussing their accounts. If over the phone is not resulting in a proper Movers order placed, then file a BBB complaint. Though it does not put you in contact with the CEO, it does hit the corporate level so may result in contact back from their "Office of the President" or other such corporate employee.

Moving.  How hard can it be, right?  Turn off service at the old house and establish it at the new house.  

With DirectTV, plan on hours of aggregation.  I've had more than 10 calls with them to turn off service at the old house only to have it reestablished because they send the technician to the wrong address.  I am two weeks into the process and they called again this morning to confirm the appointment at the old address.  Their team is completely inept and the process is ridiculous.  

You won't find a single escalation point where English is a first or even second language.  You won't find anyone that can actually help you get your service transitioned without multiple transfers from an untrained and unaware service person to another.

DirectTV should terminate their entire operations team and start over.  When the basics can't be performed well-- is there any way to deliver a customer experience that will even satisfy the public?  ABSOLUTELY NOT.

I am not surprised to find this thread at the top of the forum.  While I would like to think that I'm alone in dealing with problems like this, it's pervasive with DirectTV.  I would think that someone would be paying attention as poor service will impact their revenue.  For me, we're going to switch to an alternative.

Thank you but the only call I am making is to cancel.  I have wasted enough time.

You don't turn off service at the old place and activate at the new. Not how it works. The service stays on, same account. It is not a hardline service that is directed to one exact spot.

A Movers order sends tech to install your existing boxes at the new place (including new receiving dish and cabling as needed), plus updating your service address to match for locals, taxes, and RSNs.