Contributor
I need to return one of two DIRECT T V receivers as the T V set quit working.
I need to return one of two DIRECT T V receivers as the T V set quit working. I DEFINITELY want to keep my service
Contributor
I need to return one of two DIRECT T V receivers as the T V set quit working. I DEFINITELY want to keep my service
shannon02
ACE - Expert
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21.1K Messages
6 years ago
You have to call/chat with DTV to deactivate the receiver then you take it to UPS/FedEx with you account info to return the receiver and access card.
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Juniper
ACE - Expert
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23K Messages
6 years ago
Call DirecTV and request the box be deactivated. This is a public forum so cannot be done here. However only deactivate the box if you are not replacing the TV anytime soon as might be cheaper to keep box active then ordering (upgrade) another one within a couple months.
What model box? This will determine if returnable or not.
If returnable you take to a participating FedEx or UPS store (Not USPS) for your free return. Make sure to get receipt showing they took possession of the box.
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