Mentor
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46 Messages
Internet setup broken.
Hi All,
My DTV has always been connected via ethernet, until hurricane Delta knocked our power out for 40 hours. That is the ONLY thing that's changed other than the dish needing realignment. I've rebooted everything numerous times, change ports on the router, pretty much everything except making a new cable. Could someone please decipher this error message and tell me if the rec'r has an internal problem or is it something else?
Thanks!
Russ
Accepted Solution
Official Solution
Juniper
ACE - Expert
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22.5K Messages
4 years ago
Unfortunately electronics are not immune to issues from a storm like that. If something that severe is common for where you live, I would consider higher quality surge protectors and/or battery backups to protect any electronics you have.
Once you are comfortably caught up with recordings on that box, call DirecTV to order a warranty replacement.
As for Pandora, perhaps just use a streaming device? That way you can access it no matter what provider you have. Pay TV providers' focus is on watching TV after all.
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Constructive
Employee
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34K Messages
4 years ago
looks to me like your modem isnt connected not a directv issue, you have an ip address which means tour directv is good, you need to check your modem
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raselkirk
Mentor
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46 Messages
4 years ago
Well, that can't be right. I have 17 devices connected to my router, all have internet access except the DTV rec'r. The two Orbit hubs and Visio TV are on a guest network, all other devices are on the main net. The "X'ed" items are either disconnected or in the "off" state.
Russ
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Juniper
ACE - Expert
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22.5K Messages
4 years ago
On the DirecTV HDDVR that connects to the internet, go into Menu > Settings > Internet > Advanced and reset Network Defaults. Afterwards exit the menu and red button reset. That should clear any problem data that occurred as a result of the hurricane knocking everything out. Then just run network setup.
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raselkirk
Mentor
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46 Messages
4 years ago
OK. did that in the order listed. Now I get a generic 169. IP that goes nowhere, and a bogus subnet mask. When I plug my numbers in, I'm back to square one. No joy, looks like yet another second-hand, cast-off rec'r took a dump so I'll either have live w/o Pandora or lose all my recorded stuff (again!). My 3rd rec'r swap, ughhhh!
Russ
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raselkirk
Mentor
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46 Messages
4 years ago
Well, the only other thing to try was a new ethernet cable and of course that was NOT the cure. Guess my rec'r's port somehow got damaged during the storm. Oh well, guess I'll no longer be whining about Pandora getting trashed after a firmware update as I'll be keeping this one until the wife gives me permission to dump DTV...
Russ
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