Contributor
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2 Messages
Local Stations outage Atlanta
My local stations are out with the standard "We know this is a problem and don't call us message is on screen," Anyone else have any idea how long this usually lasts?
Contributor
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2 Messages
My local stations are out with the standard "We know this is a problem and don't call us message is on screen," Anyone else have any idea how long this usually lasts?
peds48
Expert
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32K Messages
13 years ago
that means that DirecTV is aware of the problem and is trying to fix it. this usually last no more than a few hours.
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chumfamily
Contributor
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1 Message
13 years ago
Mine is out, not thrilled, I hope its back on in time for my DVR to record REVENGE or I may flip.... 😉
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tpnoga
Contributor
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2 Messages
13 years ago
I am hoping it's back on before Revenge as well. Great show.
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jameo1
Contributor
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1 Message
13 years ago
mines been out since getting home around 6:30p, not happy either. I guess we will receie bill credit for this time. I can't imagine itt takes this long to isolate the problem, not good. it'd now 9:38p; zip 30039
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litzdog911
ACE - Sage
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46.4K Messages
13 years ago
mines been out since getting home around 6:30p, not happy either. I guess we will receie bill credit for this time. I can't imagine itt takes this long to isolate the problem, not good. it'd now 9:38p; zip 30039
You'll need to call DirecTV if you hope to get any sort of credit. It won't happen automatically.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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bflank
Contributor
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1 Message
13 years ago
I called Directtv tech support and was told the problem on two local channels was not a DirectTV problem but due to the channels themselves. Personally I believe this to be misleading at best. Neither station showed any outage information on their websites. They were two diverse stations with two separate physical location and two different major networks. I'm betting the problem was with DirectTV's local station feed infrastructure.
I've gotta tell you, I would rather that I get an accurate problem description rather than what seemed to be designed to soothe the customer.
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litzdog911
ACE - Sage
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46.4K Messages
13 years ago
Hard to know. It might be that those two stations share a common rebroadcast/uplink center with DirecTV. In situations like this is often best to actually contact the local station(s) yourself. Ask for their "engineering manager". Usually these sorts of outages are correctly quickly.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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