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12 Messages

Tuesday, March 19th, 2024 2:06 PM

Lost my local channels

I am so frustrated...so I have the older DirectTV satellite dish and receiver. I recently lost my local channels. So, DirecTV sent out a guy to replace both for free. Problem is he refused to climb a ladder...yup so why does DirectTV send out people that will not climb a ladder. I dont have a tall home its a cape. So my question is this I dont have a smart TV and I dont want it. So, if DirectTV continues to send out this same guy is there anyway that I can purchase an antenna like this https://www.walmart.com/ip/2024-Amplified-HD-Digital-TV-Antenna-330-Miles-Long-Range-Reception-Support-4K-1080p-Indoor-Freeview-Life-Local-Channels-All-Type-Television-Switch-A/520525103?athbdg=L1600&adsRedirect=true and get my local channels plus still be able to use DirectTV for the channels I pay for? Can I do this or would it cause issues and can I use my DirectTV remote control to flick between the channels? 

ACE - Sage

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45.7K Messages

3 months ago

1. DirecTV installers are no longer allowed to climb high up or onto roofs due to OSHA safety requirements. But there are other options for locating a satellite dish. Did you and your installer explore alternative dish locations that could be safely installed?

2. No, a DirecTV installer will not install an off-air antenna. 

12 Messages

3 months ago

I currently have a Direct TV satellite dish on top of my roof. Like I said my home is not tall its a cape style. And the Technician had 2 ladders with them that easily reached my roof but refused to put a foot on the ladder. I am not asking if a DirectTV installer will install an antenna for my local channels if I buy one. How can I expect that if they cant do their jobs? I was just simply asking if I could purchase an antenna like the one in my message and use it with DirecTV and use the remote control. Just trying to figure out a work around.

ACE - Sage

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45.7K Messages

3 months ago

An off-air antenna would connect directly to your TV and not your DirecTV box. So you would need to use the TV's remote control to change channels. 

Call DirecTV and request a different installer. Maybe that installer was just having a bad day. 

12 Messages

3 months ago

Thanks...I already have and I have an appointment this Friday but scared to death as this installer told me he is the only one in my area. I hope he is not right but when I called DirectTV I begged them for a different installer...so I am keeping my fingers crossed.

ACE - Sage

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45.7K Messages

3 months ago

Be sure to ask if there are other suitable locations to install the new dish. 

12 Messages

3 months ago

I already did only on the roof. I live in the country surrounded by woods...

ACE - Expert

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19.8K Messages

3 months ago

OHSA no longer allows anyone on a roof without proper safety equipment so DTV will no longer go on the roof so unless it can be installed on the edge or on a pole you are out of luck. 

Mentor

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148 Messages

3 months ago

@dawnbengals   near me a see a home that has a tall pole (guessing 7-8 ft) and dish was installed on that.   perhaps a tree w/the branches cleared or a pole is an option.  just trying to think outside of the box for both antenna or dish.   i climbed to the highest point of my attic that could to install and aim my clearstream HD antenna.  I am assuming you lost local stations as only broadcast in HD now.   my locals in FL have been only HD on DTV for several yrs now.   and btw - when you replace your television at some point, it will be a smart TV.  that is all they sell now.

(edited)

12 Messages

3 months ago

They can easily stay on the ladder and reach the dish. It’s on the edge of my roof. They have never gotten on my roof. But thank you for thinking of excuses for them!

Mentor

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148 Messages

3 months ago

@dawnbengals   interesting.. if at the edge of roof and 6 ft, I wouldn't make an excuse for them.  that is where mine is located

ACE - Expert

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20.6K Messages

3 months ago

@dawnbengals 

Nobody is "thinking of excuses" for the tech. What is being explained is that there has been a change in OSHA regulations in recent years and these are the new rules that DirecTV requires of their techs to stay in compliance. If install is still within compliance but tech is still refusing then that is another issue.

If the location to install the new dish can safely be reached without stepping off the ladder, then this sounds like an issue with that particular tech. Hopefully the 2nd appointment resolves it. If it doesn't then you either call DirecTV and request a 2nd opinion with complaint on the prior appointment which should result in a local higher-up for the techs to do so, or you file a BBB complaint that sends the situation to upper management which usually gets contact from their Office of the President within a few business days.

ACE - Expert

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19.8K Messages

3 months ago

  @merlin88merlin DTV will not install a dish on a non approved mount like a tall pole, they provide an 8' pole with 3' in the ground so that would be a self installed setup.

ACE - Expert

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19.8K Messages

3 months ago

Install it yourself, but DTV will never service it.

12 Messages

3 months ago

Very disappointed DirectTV never showed up today! I took the afternoon off. I’m seriously thinking of switching.

ACE - Expert

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20.6K Messages

3 months ago

File a BBB complaint for the ongoing issue. Either the Office of the President can get this sorted out, you install your own dish and are responsible for having it service yourself, or switch if they cannot get it working for you.


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