Message on tv

The same thing happened to me in KY.  I used the CLEARMYBOX, which was recommended on a forum outside DirecTV and my DVR rebooted, but gets stuck at 98% for receiving satellite information.

I also unplugged the receiver and had the same result.  I tried calling AT&T and received a message that long wait times are occurring and was directed to go online to my account for solutions.  Thus, I ended up here.

I did run a check on my service via the website and received a message that there is a problem with communication with my receiver, they are aware of the problem, and it should be resolved soon.  I was able to select a text message option to notify me when this is fixed.

We unplugged the box for a half hour and plugged it back in and finally got the guide back.  Over 2 and half hours later, one hour on the phone we managed to get it back.  Maybe this will help someone..  Illinois code 770 or 772.  it took so long forgot.

Update:  Service has been restored, but I have not received the text message as promised.

Still out here is Southern Cal. Ran reset too many times. My code was 41-893. Guess I will go and enjoy my ROKU for the evening. And by the way it  is still telling me that is does not see a satellite signal but when I check the transponders they all have numbers from 97 to 100. ??? So how come it does not see any satellites? Seems it sees them just fine.

Still trying to receive Guide Data! Not fixed here yet!

Back up here at 8:40 PM.

Day 2 with no signal...It is mindblowing that there is no acknowledgement of this problem anywhere but through these forums!!!(except on the DownDetect site). This is beyond strange. You can't reach a person for support, via their call center nor the "Live Chat". Wow! p.s. We are south of Detroit, Michigan. 

If you don't have signal it's nothing to do with the problem being reported in these posts, that issue was fixed yesterday. I suggest you start a new thread so we can look at your particular issue.

What mnessage do you get that indicates no signal?

TexasBrit...Thanks for trying but our signal lost was the exact same issue that hit nationally. Yes, some areas got their signal back but others, obviously, have not. Our Error Code was 772 & was showing, "Acquiring Guide". As of Wednesday it would show the same exact message. However, as of Thursday morning we could watch recorded titles but no channel lineups were available. I finally reached a support tech via their "Chat Live" & they tried to remedy it but got no where 😞 We are getting a service tech out tomorrow. 

I feel compelled to say this much for every confused & upset customer...we all deserved the utmost attention on this matter from our At&t provider. Yet, we got nothing. And, lets give a little more credit to our human race that this was not just about missing our TV, which we all need less of anyway, but rather that a service we pay for failed to assist us. Yes, you could find out that there was a problem in your area by navigating through a black hole, but the reality is that many of our peers do not understand how to do such navigating. It was a national "Guide Signal Outage" (as stated by another source) & yet there still has been nothing noted on any At&t platform? A simple website Headliner text or voice recording on their phone lines, stating that they are aware & working on a national outage would have sufficed. If we would have been informed we would have had no reason to banter on these forums. It was the community who figured this all out. At&t is a globally recognized company & there is no excuse for the "hide n' seek" nature of how they handled this.