New Member
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1 Message
Moved main reciever
I canceled bedroom directv but apparently it was main receiver. I then installed that main receiver to my living room. I now have nothing and they want 49.99 to install moved receiver
New Member
•
1 Message
I canceled bedroom directv but apparently it was main receiver. I then installed that main receiver to my living room. I now have nothing and they want 49.99 to install moved receiver
detuch254
ACE - New Member
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5.2K Messages
3 years ago
They accidentally deactivated your Genie? That’s not possible without cancelling the entire account. What receiver model was cancelled? What other receivers models do you have and where are they located within the house?
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shannon02
ACE - Expert
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21.3K Messages
3 years ago
That is the normal charge to move a receiver, but it appears you may have disconnected the power to the SWM LNB so you need to connect the coax connected to that receiver to the red power pass through port on the SWM splitter.
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Juniper
ACE - Expert
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23.4K Messages
3 years ago
@Jangler2004
What models are each of your boxes? Which one was "canceled"? And what happens when you try to use the remaining box?
@detuch254
They didn't mention "Genie". It is possible that the box deactivated was the "Primary" (or main) on the account which is what all the system line items are on. Sometimes when the Primary/Main is deactivated, those line items do not automatically provision to the remaining box and have to be enabled manually by the agent.
(edited)
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