New Member
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2 Messages
my TV keeps getting shut off by direct TV
We are watching a TV show and the TV gets shut off. It has to be a DirectV issue because the other TVs go off as well when that happens.
New Member
•
2 Messages
We are watching a TV show and the TV gets shut off. It has to be a DirectV issue because the other TVs go off as well when that happens.
litzdog911
ACE - Sage
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46.4K Messages
2 years ago
DVR/Receiver model number(s)?
What exactly do you mean by "turning off"? I'm puzzled that your DirecTV box could turn off multiple TVs. Any messages on the TVs when they "turn off"?
When did this problem start?
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
It sounds like your main Genie receiver or otherwise power inserter gets messed up and the rest of the TVs show error 775, but I could be completely wrong. We need more information in order to assist you.
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daveledbetter1
New Member
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2 Messages
2 years ago
I guess that what you're telling me is that we need to call Direct TV.
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
No. We are simply asking for more info to assist, we are customers like you so we aren’t mind readers as to what the problem is.
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Juniper
ACE - Expert
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22.9K Messages
2 years ago
@daveledbetter1
Not at all. None of us are telling you that. What we are saying is we need more info from you to help.
What models are each of the boxes?
What happens when they shut off (error message, any other indicators, etc.)
If the TV has it, is HDMI-CEC turned off?
Are you plugged in an outlet, power strip, surge protector, or 'smart' power strip?
Any other problems?
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