3 Messages
Need My Old HR24 Receiver Replaced, On It's Last Legs
I am not a techie, so please don't laugh at my questions. I have an old HR 24 500 Receiver used the most with my main Samsung tv in the great room, and have 2 D12-700 boxes connected to old non-flat screen tvs. I plan to replace one of those very old tvs with a new flat screen tv (not sure yet, but probably a smart tv) and I don't need a third DTV box any longer. Since my HR 24 500 Receiver is pretty old and appears to be on its last legs and acting up, will Directv replace it for free? I have not had any equipment upgrade for greater than 10 years. And will getting a newer Receiver mean a Genie, and will that increase my monthly cost for service?
shannon02
ACE - Expert
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20.6K Messages
1 year ago
They no longer have any HR24s to replace it with and since you still have D12s DTV has to replace them and most likely the dish to continue providing service, this is done for free with the swap offer.
DTV is only installing the HS17 Genie2 that is a mini client only system and there will be a $3.00 Whole Home fee added to the bill. With the swap offer there will be no new 2 yr contract.
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KeepItSimple4Me
3 Messages
1 year ago
Thanks for your response Shannon.
Shannon or anyone else, Does the HS17 Genie 2 have DVR included with the main receiver? What if my Samsung flat screen tv is not a 4K tv or a smart tv, does that matter?
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detuch254
ACE - New Member
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5.2K Messages
1 year ago
The HS17 does have a 2TB internal hard drive, and it is an Genie HDDVR Server. Being that it is a server, it cannot connect to an actual TV. A Genie client must be used to connect to all TVs, no other equipment is allowed to be activated on an account with an HS17 server. Genie clients can be either wired or wireless, and the only ones that support 4K are the C61K wired 4K client and C71KW (also known as Gemini, it can do 4K wirelessly as well via the HS17's internal Wireless Video Bridge meant to send signals to wireless Genie clients).
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KeepItSimple4Me
3 Messages
1 year ago
Thanks folks, for helping this non-techie with my questions. Much appreciated!
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