15 Messages
New genie remote
My old remote got damaged beyond repair so had to purchase a new one. The replacement looks identical but I can’t get it to sync with my TV. This one will not let me input tv code directly, it only does the auto TV detect, (mute-enter) but it will not pick it up. Looked everywhere to find way to enter tv code, can’t find. Thank you.
litzdog911
ACE - Sage
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46.4K Messages
2 years ago
No, the big button in the middle is SELECT. ENTER is at the bottom right under the 9 key.
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ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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nabukl
ACE - Professor
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2.3K Messages
2 years ago
Enter is under the number 9
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Former directv csr and tech support rep.
Proud Grandma of 3
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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RQJ
15 Messages
2 years ago
Im an (Edited per community guidelines), did “mute and actual enter button” this time and it let me input tv brand and it worked. Sorry to waist everyones time, appreciate the help.
(edited)
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shannon02
ACE - Expert
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21.1K Messages
2 years ago
You would be surprised at how many people make the same mistake glad you mentioned it so we could fix it.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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gregeusa
New Member
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513 Messages
2 years ago
Great, as I mentioned, I did the same exact thing!!
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