Tutor
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5 Messages
new receiver will not turn on
Hi there - we have a new receiver that I would like to activate - but I cannot get the receiver to turn on - manually or by remote. I've tried plugging the receiver into different plugs, but still cannot get it to come on. Any ideas?
litzdog911
ACE - Sage
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46.4K Messages
13 years ago
Verify that the AC power cord is properly attached on the D12.
Where did you get this Receiver?
Call DirecTV to request a replacement Receiver/DVR. It's free if you have their Equipment Protection Plan, or within 90-days of installation. Otherwise ~$20 for shipping. Or ~$50 to have a tech come replace it for you.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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sfflesley
Tutor
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5 Messages
13 years ago
Thanks for your response! As far as I can tell, the AC power cord is properly attached. I got this receiver directly from DirecTV - they sent it to me as a replacement receiver. We've had the DirecTV service for many years - this is not a new installation - it's a replacement receiver. I'm not sure how that affects getting another receiver.
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cabletech
Guru
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533 Messages
13 years ago
call dtv and tell them that this re[lacement reciever is doa and you need it replaced.
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sfflesley
Tutor
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5 Messages
13 years ago
Thanks, cabletech!
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