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Tuesday, November 10th, 2020 7:09 PM

No return label or boxes?

I recently cancelled my DirecTV and am in the process of shipping the receivers back, but they have not provided me with a return label or boxes. Do they not provide label and boxes anymore? They just want me to drop off receivers at UPS.

Employee

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34K Messages

4 years ago

you need to drop it off with a participating fedex or ups store,(not all are participating) make sure you have your account number and get a tracking number ,they will pack and ship it at no charge to you below are links to find a participating center, if you are more than 10 miles from a participating center then call and inform them your more than ten miles from a participating location and they will send boxes and labels.

ACE - Expert

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22.9K Messages

4 years ago

Return process did change in the last couple of years. However, what are the models of each box? Just to be sure if returnable or not.

How To Return The Equipment 

Go to a FedEx or UPS location with your account #. No need to bring a box or label, the equipment will be boxed it up & shipped out at no charge. The process takes less than 5 minutes. 

 


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