New Member
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4 Messages
Non-return Equipment
In a former account with DirecTV, I had two older receivers. One suddenly failed and could not be turned on at all. The other functioned normally. When I later canceled the account, I dealt by phone with DirecTV (not AT&T), when I was told the equipment was obsolete, and not to bother returning the equipment, even the functioning receiver. Now I received a bill from AT&T that is charging a $45 'non-return equipment' fee.
Why is AT&T involved at all when they no longer own DirecTV, which has never charged me any such fee?
shannon02
ACE - Expert
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21.3K Messages
3 years ago
AT&T still owns 70% of DTV. Do you remember the model number?
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LouPuls
New Member
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4 Messages
3 years ago
I really appreciate your prompt response, Shannon02! Somewhere I do have both model numbers, I'll try to find them. The non-functional one was recycled locally after the DTV-cancel-phone-call told me it was unwanted (and obsolete as well). The functional one was returned when I received a notice from AT&T (not DirecTV) and method to return it post-paid via FedEx.
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Juniper
ACE - Expert
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23.4K Messages
3 years ago
AT&T only sold off 30% to the new co-owner. They appear to be experiencing similar issues as when AT&T first acquired DirecTV. Hopefully it goes a bit better this time.
With $45, that sounds like either a non-DVR or Client. If you cannot find the model numbers, you can call DirecTV to verify what box the NRF is being charged on.
By "post-paid" do you mean you paid FedEx, or how did you return it?
The new process is taking the box (unpackaged) to FedEx or The UPS Store where they scan it in, provide you receipt, and return via a bulk shipment. This is their agreement with AT&T, which added DirecTV to the process after the original acquisition.
The old process used if over 10 miles away from a participating shipping location (which the new co-owner may be implementing as standard again) is sending you a prepaid return kit by FedEx that you return by USPS (regular mail, not UPS).
Assuming you used the new process, it may simply be a delay with AT&T receiving and logging in. That unfortunately has happened too often. But in that situation is where the receipt helps. Hopefully this gets straightened out. Though $45 isn't a lot, certainly want it avoided if it isn't actually owed.
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LouPuls
New Member
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4 Messages
3 years ago
Thanks, Juniper. The return of the functioning non-DVR was paid by AT&T via FedEx.
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LouPuls
New Member
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4 Messages
3 years ago
To both Shannon02 & Juniper : Both DIRECTV models were D11-100. The non-functioning one that got recycled locally had serial number A01BA5TL611665. The functioning one (serial number A01GB6LA311881) was returned via FedEx March 31, 2023 pre-paid by instructions from DIRECTV verified when the equipment was scanned by FedEx.
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
There’s no reason DIRECTV wants a D11 back. This is a huge mistake and you should have never been charged the NRF fee. If I were you, I’d file a BBB complaint.
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Juniper
ACE - Expert
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23.4K Messages
3 years ago
@LouPuls
The D11 is an extremely outdated SD non-DVR. They cannot be reactivated or ordered. DirecTV has been shutting down the MPEG-2/SD-only feeds so those boxes are becoming bricks. DirecTV stopped offering that service in late 2015 in preparation for the looming SD shutdown.
Bottom line no model starting with D has been returnable for years. Unless you had some other box, that NRF is an error. Submit a BBB complaint.
I bet this is a system error from the migration from AT&T to the new co-owner managing the service.
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