Noone came to our appt or called.

At the time of online order  had  a choice for install appointments. choose first one available a week away.verified email. daily  check no email changin appointment , or problem with order. 

still, no one showed during 4 hours of Mondays appointment span .  no installer. no email.no calls. no cs return calls. no account number for access to cs. order number brought up massage of order received and in queue. when ready for install will receive email.

why offered appointment before order is finalized? no follow up? feels like a scam.

as others,doing this so he could watch his games.He didnt want to stream just wanted to change channel. i still havent got a response of any type.

i read some had to wait weeks, that might give me time for him to warm up to fubo!! and cancel the install.  if i can get anyone to even explain or resheduel ..

Hey @gamesearcher we want to help check on your appointment status.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message inbox (it's the chat icon next to the bell icon on the upper right corner of the Forums)

Juan, DIRECTV Community Specialist

not surprised, directv is failing me agian.  Service went out Thursday around 2:30pm.  Getting the total run around and still waiting for them to schedule a technician.  Meanwhile I'm missing this weekend's F1 practice, qualifying and race.  For some odd reason apologies are not restoring my service.

@markbrown922 

The customer service agent schedules the tech. The only time I've heard of having to be contacted to schedule a tech is if the next 30 days are booked (the farthest their calander can go) or in Alaska which is special scheduling. Unless one of those special situations, you will probably have to callback and schedule as normal.

Businesses have for too long required their agents to apologize or such for the issue. Personally, I dislike this as the agents are not responsible for the problem, only accountable for doing what they can to get a resolution.

Alternatively, perhaps the community could help find a solution that wouldn't need a tech. If you would like to give it a shot, please start your own thread specific to your issue. Include as much detail about the problem as you can (model of boxes, symptoms, any error messages, troubleshooting already tried, etc.). Just make sure not to post any personal info as this is a public forum.

• The customer service is terrible non existent!! Our old standard D12-100 quit receiving satellite signals although the other receivers on our SWM system we’re okay, I called CS, was transferred to Tech, after 1-1/2 hours on the phone, a replacement was scheduled and a tech to bring it. I was told take the old receiver to a recycle center as its out of date and non returnable! All at no cost due to our equipment coverage. Then, I receive a potential bill for equipment upgrade at $19.0
   $19. increase a month pus two years additional service and a equipment return authorization by email?  Back to customer Service, another one hour on the phone, cancel the tech appointment, the replacement was to b dropped shipped and the charges and up grade we’re cancelled, a shipment email with information would be emailed. After another week, no email no receiver, although  my account shows it was shipped and delivered. Still haven’t seen it or the email? Called CS again with all there apologies, cancelled the old receiver, verified the cancellation of additional costs ,upgrade and replacement receiver cancelled and my account billing would reflect dropping the old receiver cost from my account! I asked for text or email to verify the conversation!  Another one hour on the phone, now over 3-1/2 hours for a failed receiver and it’s replacement! I no longer hang up the phone and I get a email “how did we do” question form to fill out? Still, no replacement which I pay monthy for, not sure about the equipment up grade and the two year additional service automatic upgrade dropped and did they receive the old receiver return or will I be charged for this, will I be charged for a shipped receiver never seen? Lots of worthless apologies however. We’ve been Direct TV customers since the 1980s.. I'm seriously thinking of cancelling and going with Dish, just afraid of what I’d be charged for! You can’t Abe up a customer service like I’ve had!

DTV will not replace the D12 with another D12 as they are now obsolete with them shutting down the MPEG2 channels (that maybe what the problem is) if they still have any the replacement is an HR24, the only other replacement is a mini.

Thanks, I was told all that with the first phone call, a H25-500 was the free replacement without additional costs?? Also was supposed to to work in my motor home on a winguard 18’ dish? The rest of the story is the rub around that followed. 

Yes, the D12 was discontinued years ago along with all other MPEG-2/SD-only boxes. The 18" dishes are in the same boat being MPEG-2. Going forward you must have MPEG-4 equipment. For RVs, motor home, etc. that would be a slimline SWM dish on a tripod/sled mount or the Winegard Trav'ler.

SD-only TVs haven't been made in over a decade. Those feeds are shutting down. They have gone the way of the VCR and cassette tapes as outdated tech.

A required MEPG swap would be free. If it had been over 2 years of active service, with account in good standing, from your last upgrade (adding a TV counts as an upgrade) than a normal upgrade should have been free as well. Getting $199 for an HD non-DVR is the one-time lease cost (discounted from retail value) when you don't have a free upgrade.

An upgrade doesn't increase the bill by $19. Assuming this is your first HD box, then yes there is the $10 HD service. Now if the D12 it replaced wasn't deactivated, then you would have another $7 additional TV fee which would make the total increase $17. If that is the case than you call DirecTV to deactivate the D12. It does not get returned as they cannot do anything with it.

Anytime you order new equipment or make changes to your account, read the following bill or 2 to verify all is as expected. Also read the order confirmation sent out that details what you are getting. That way if it doesn't seem right, you can address immediately before the install was completed and locked in. It is the responsibility of the agent to place the correct order and properly inform you, but as the consumer it is also your responsibility to verify and not blindly accept what you haven't read.

I have a HR24-500 and a H25- 500 DVR  on the same SWM system in the old section of our house. The techs were cautious about us grading these to the genie as their concerns involved  the C61-700 video bridge. The  receivers work very well.! I was told either would work well in our motor home with a upgraded SWM system?  Your comments are appreciated. One genie system to the location address is allowed. I’m looking at a wireless video link but am skeptical with the 75’ involved through a thick wall. Thanks in advance…

There is no C61 video bridge It is called a WVB, the HR24/H25 are not Genies so a WVB will not work with them.

@Dachase 

C61 is a Mini Genie Client, not a video bridge.

The wireless video bridge (WVB) is an optional owned accessory. The only purpose is to "bridge" any wireless Mini Genies (C41W or C61W) to the coax so they can connect to the main Genie.

Mini Genies are extensions of the main Genie, no tuners or recording space of their own. Do NOT replace dedicated receivers with them.

If the HR24 and H25 are your only boxes than the only upgrade, I would consider is replace the H25 with a Genie. That would be either the HR44 or HR54 depending on stock. Still an HDDVR but has 5 tuners and 1TB recording space. Requires all 3 receiver services of HD $10, DVR $10, and Whole Home DVR $3. So only increases bill by $3, unless you already have a Whole Home DVR setup in which case no increase. Problem is that your upgrade has been used. So will have to wait until it resets, otherwise it would be a one-time $299 for the Genie.

Correction from earlier, HDDVR is $199, and HD non-DVR is $99 for their one-time lease costs.

Thanks again. Lots to learn on the genie setup. This up is what’s listed on my equipment below, wrong definition? The client definition makes more sense since the original wire runs were all  coax when the slimline SWM system was upgraded years ago. I think I’ll stay put and move the HR24 to the MH for the short time it’s in use.

Video Bridge, Model C61-700

Serial No: G61JA6GY300295

Mac Address: 44AAF5204F16

Can I connect my HR24 to a second HD TV using a RCA - Coax adapter in my Motor Home. A short Coax run about 30’?

C61 is NOT a wireless video bridge (WVB). All models that start with C are Mini Genie Clients. That is the box on the TV itself. Unlike a receiver/HDDVR, it has no tuners or recording space of its own. It cannot work without being on the same cabling as the main Genie.

There are two models of wireless Mini Genie Clients which are C41W and C61W. They require a WVB to connect to the main Genie. Without the W in the model number, they are not the wireless version.

The WVB is a box on the coax that does not connect to a TV as it is just a antenna to bridge the wireless Clients to the main Genie.

The coax feeds the service into the box which then decodes it and out puts to the TV. So a coax adapter would not help as the signal would be scrambled. You would need a powered HDMI splitter that supports HDCP 2.2 (preferably HDMI 2.0 as well) to feed two TVs off the same box. Both TVs would always be on the same channel.

Personally, I would switch to DISH or someone else who cared about you as a customer. Before Directv merged into AT&T, this lousy service didn't happen....and everyone predicted this would happen and sure enough! Really lousy telephone service from where...the Phillipines...not good.