Contributor
Order new receiver
How do I order a receiver to replace one that isn't working at all? It shouldn't be this difficult but for some reason I'm having trouble.
Contributor
How do I order a receiver to replace one that isn't working at all? It shouldn't be this difficult but for some reason I'm having trouble.
Accepted Solution
Official Solution
litzdog911
ACE - Sage
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46.4K Messages
6 years ago
It should be simple ....
Call DirecTV and tell them your current box is dead. Be sure to have the box's model number, Receiver ID, etc when you call them at 1 800 531 5000.
The replacement box is free if you have their Equipment Protection Plan, otherwise $20 for shipping.
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Bobbi1723
Contributor
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2 Messages
6 years ago
What if I do not have Direct TV
and yes should be simple - easily found how to replace but NOTHING on how to get the replacement
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shannon02
ACE - Expert
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21.1K Messages
6 years ago
Then you are in the wrong forum who's receiver is it if not DTVs?
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Juniper
ACE - Expert
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22.9K Messages
6 years ago
Huh? You must have DirecTV to replace a DirecTV receiver. DirecTV receivers will not work with any other TV provider.
Please provide more info on your situation as this doesn't add up.
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