New Member
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2 Messages
PIP does not show "ON" option
I have an HR44 receiver for several years. Until the last several months, when I navigated to the PIP option, there was an "ON" choice and an "OFF" choice. Now, when I navigate to that option, it only shows the "OFF" option along with all the choices (upper left, side by side, etc). The ON choice is no longer there. I am able to click on one of the view choices, but then the receiver freezes and I need to restart it. Any idea how I can get the "ON" option to start showing again?
Juniper
ACE - Expert
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23K Messages
9 days ago
Try a red button reset to see if that kicks through the issue. If that doesn't, you can try unplugging power for a couple minutes as clears the cached memory. Be aware that 2nd option, power cycle, will dump guide data that it has to acquire again from the satellite (plus download all the On Demand info if connected to internet).
With either option, that will cause any Clients (Mini Genie, RVU TV, Gemini) to be out of service until they are getting the info from the Genie (HR44) again. Dedicated receivers/HDDVRs will not be affected.
(edited)
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DIRECTVhelp
Community Support
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255.1K Messages
8 days ago
Thanks for sharing those steps, @Juniper! If PIP doesn't work after resetting the receiver, please contact us here for troubleshooting: DIRECTV Customer Service - Phone Support & Chat Rhyan, DIRECTV Community Team
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JosephKK
New Member
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2 Messages
3 days ago
Thanks for all the advice. I used the chat option but they could not help me after trying a few things. The CSR said that she needed to advance it and that I would be receiving an email within 72 hours from a technician, but no email and it has been 6 days. I guess it is not a priority. I guess I need to restart the entire circle again if I want them to try to figure it out.
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DIRECTVhelp
Community Support
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255.1K Messages
3 days ago
Sorry you haven't received an email yet. We have a technical team on standby ready to help. Sending you a DM now. Rhyan, DIRECTV Community Team
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Juniper
ACE - Expert
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23K Messages
2 days ago
I find chat on their website to not be so reliable. Plus transcripts do not get saved to your account (really hope they would change that).
A Direct Message (DM) on the forum from the official help team seems to have a decent track record. Good luck and let us know how it pans out.
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