New Member
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8 Messages
POOR UPGRADE SERVICE after Reciever went down
One of my recievers stopped working, after trying to resolve, a new card was determined to be problem, got card in two days, but before I got card, my reciever just stopped working, determined that a whole new upgrade, cause recievers I had were SD, old generation, so after chatting with 3 Reps ,It is taking from time of problem to hopefully get resolved will be 15 DAYS. In this time why 15 days, I know I have another reciever but THE REASON I HAVE TWO BOXES, is cause of different taste in viewing and a medical condition of Dimenta FTD to be exact, SO WHY so long to get me boxes, We will see if I recieve these recievers and see if it really is FREE. Wish me luck y'all
shannon02
ACE - Expert
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21.3K Messages
3 years ago
Most likely you also will need a new dish, DTV should have setup a free swap of SD for HD receivers not an upgrade so there needs to be a tech sent out to do it.
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Juniper
ACE - Expert
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23.4K Messages
3 years ago
@Mocotony
What are the models of each box you have?
If they truly are MPEG-2/SD-only, then they are required to be replaced. The MPEG swap is free, no new service agreement, and the normal HD service fee (if you don't already have it) is credited monthly. Just don't say "upgrade" or that is a different option where a 24 month service agreement is added and there is no credit for HD service.
As for 15 days, would that be the tech appointment then? Makes sense as there has been a tech shortage since the pandemic, so getting an apointment same week would be extremely lucky. They have to update to a SWM system and replace the old MPEG-2/SD-only dish. It is not simply a matter of shipping you boxes, it requires scheduling a tech to come out. That is WHY.
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Juniper
ACE - Expert
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23.4K Messages
3 years ago
Discussion continued with boxes received (apparently without tech appointment, just shipped in error).
https://forums.directv.com/conversations/directv-equipment/genie-hookup/64415f9129a56f096388cff5
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