Contributor
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1 Message
Receiver freezing
My receiver has been freezing up for about a month now. I have checked all the cables, pressed the reset button, unplugged it, gone to the website to reactivate it, and even changed the batteries in the remote, but nothing has worked. I have do these things (usually pressing the reset button) 5 to 6 times a day. What do I need to do to get a replacement receiver?
litzdog911
ACE - Sage
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46.4K Messages
14 years ago
Call DirecTV to request a replacement Receiver/DVR. It's free if you have their Equipment Protection Plan, or within 90-days of installation. Otherwise ~$20 for shipping. Or ~$50 to have a tech come replace it for you.
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noeballer4u
Contributor
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3 Messages
14 years ago
I have been having the same problem for two months. I have called in twice to report the problem and they just keep telling me to reset the box. Calling to request a replacement is not that easy. I am paying for the protection plan and they will still not send me a replacement. They said they they didn't have enough documentation that there is a problem and if I wanted a new box I had to pay for it. I would say that is pretty horrible customer service.
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litzdog911
ACE - Sage
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46.4K Messages
14 years ago
I have been having the same problem for two months. I have called in twice to report the problem and they just keep telling me to reset the box. Calling to request a replacement is not that easy. I am paying for the protection plan and they will still not send me a replacement. They said they they didn't have enough documentation that there is a problem and if I wanted a new box I had to pay for it. I would say that is pretty horrible customer service.
See response in your own thread.
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