Contributor
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2 Messages
Receiver has not received guide data. No signal on 110 and 119
My receiver keeps putting up an error 920 that it has not received guide data. When I run a diagnostic it comes up Diagnosti Code 42-460 Satellite Dish Alignment or Distribution Problem.
Nothing has changed with my dish or wiring. How do I correct this?
Accepted Solution
Official Solution
shannon02
ACE - Expert
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21K Messages
8 years ago
There was a guide data outage nationwide that is slowly coming back.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Wenrand
Contributor
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2 Messages
8 years ago
Then it said contact Directv which seems to be impossible
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ps64
Tutor
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8 Messages
8 years ago
Not just you and me. Reset gave me msg 750, Service Not Active. Dumped by DirecTV Customer Service phone processor. Seems like general outage and they are swamped.
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Schroeder1
Contributor
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1 Message
8 years ago
Me too. I've been trying to call them since 5:30 and when the robot says one moment I'll connect you I get a busy signal! Too bad AT&T got involved in our terrific Directv because it's been h*ll ever since.
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LeadSinger
Contributor
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1 Message
8 years ago
DirecTV's customer service used to be really bad, but it now appears that AT&T has made it totally non-existent. I was doing echat yesterday and the broad on the other end was totally non-responsive to my requests.
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LowanaJ
Tutor
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4 Messages
8 years ago
same here in florida
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SIKOFDT
Contributor
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3 Messages
8 years ago
I am receiving a message on my screen that says my guide has not been updated in 4 hours and to please contact Direct TV. Error 772 and diagnostic error 41-898 and directed to call
Can't get through to Call Center 800 531-5000 after going thru call tree then transfered to busy signal.
What is going on???
Directv should at least put up notice on website...
GRRRRRRRRR
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AlmostHeaven/WV
Tutor
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4 Messages
8 years ago
Same here in WV.....reports from all over the country.....Possible hack? They owe it to customers to communicate the problem on this forum !!!!!!!!!!!!! Grrrrr isn't strong enough at this point, LOL
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bemcnutt
Contributor
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1 Message
8 years ago
Same here. After contacting Customer Support (about a 45 minute wait), I was transferred to Technical support to address the issue and I ended up at Clairol's support line (yes, the hair product company). I've since been unable to contact DTV whatsoever after multiple attempts... either the system doesn't recognize my account, I end up with a busy signal or I'm flat out disconnected. I even tried telling the system that I wanted to cancel my service in the hope that I'd get through to a retention specialist and even that ended up going to a busy signal. Things have really gone downhill at DTV since the last time I had to contact them.
One suggestion... the on-screen message recommended resetting the DVR. If you do, it cant fully boot up without acquiring the guide. So don't do that.
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deckerro
Contributor
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1 Message
8 years ago
Same here in Santa Maria CA Guide Data will not load. Part of AT&T I guess . . .
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wardandpat
Contributor
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1 Message
8 years ago
This very thing has happened to me in Northern Michigan. I have tried all the suggested cures, even going out and cleaning my satillite with soap and water. I cannot get my receiver to restart past "loading the guide".
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ZX1464
Tutor
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3 Messages
8 years ago
Same problems here in Spring Hill, FL!
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mojo12345
Contributor
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2 Messages
8 years ago
Me too, but my neighbor has tv???
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law828
Contributor
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1 Message
8 years ago
Horizon City, TX is the same. Directv should put a message that they are having problems or something regarding this. I've been calling the same number all moringing just to get a busy tone.
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mojo12345
Contributor
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2 Messages
8 years ago
Woke up at 4am to find that fox news chnl was not working in the bedroom mini genie. I go to the living room and it says the channel is not in my package. GOt the 771 or 772 message to reset... then nothing !!!! I called about 28 times, got hung up on, disconnected and then put on hold for 45 minutes only to call again after I was disconnected and the rep tell me that it is a nation wide issue but my neighbor who has DTV has a signal???
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