Tutor
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3 Messages
remote stops working
every evening, between 6 and 7pm, the remote(s) stop working. Both the direcTv remote and our third Harmony remote. I have run a system test - no error- I have reset by pushing the red button - worked once - and I have unplugged the dvr for 15 seconds. Tonight, nothing helps. The DirectTv remote works on the 2 other boxes in the bedrooms. This has been going on for about 10 months. We had a new Samsung flat screen and Blue-ray dvd player installed last December, 2010. For 2 months, it was fine....then.....the remote(s) stopped working after the tv had been on 2-3 hours. Got a new harmony remote. Worked for about a month and then the remotes stopped working in the evening between 6 and 7pm.. Just recently got another Harmony One remote and are having the same problem.
Both remotes still work to control the blue ray dvd player, but will not work on the DirecTv box.
Have had no luck contacting technical support at DirecTv, Samsung, Logitech, etc. Geek Squad have been out four times and cannot figure it out.
litzdog911
ACE - Sage
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46.4K Messages
14 years ago
I'm guessing that it's infrared interference from your new TV's backlighting. See if it has settings to temporarily disable the backlight feature.
You can verify this by turning off the TV, changing the DirecTV DVR channel with the remote, then turn the TV back on to verify the channel changed.
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evelinn
Tutor
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3 Messages
14 years ago
I tried the suggestion posted to cover the ir eye with triple-layer blue painters tape....and....it works! So far......Coincidentally, this was also done at my daughter's house during a whole-house setup whichincludes audio-visual devices, computers, phones, etc. before any known problems occurred. Equipment is all contained in a large closet and receiver is not near any tv where the backlighting could cause interference with ir. Will post if the fix does not hold and the problem reoccurs.
Thanks
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dcd
Expert
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20.7K Messages
14 years ago
The HR22 sholud come with a RF remote (look on back of remote for FCC sticker). If so, converting DVR and remote to RF is a permanent cure and you can remove the tape.
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evelinn
Tutor
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3 Messages
14 years ago
When I converted to RF, the DirecTv remote worked....however..... the Harmony One remote no longer worked.
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TexasBrit
ACE - Expert
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14.1K Messages
14 years ago
That's correct, because the Harmony One is IR-only. You will have to use one of the other approaches to the IR interference issue - sometimes turning down the backlight control on the TV reduces the interference to an acceptable level, sometimes just moving the DirecTv some where further away from the TV- otherwise it's blue painters' tape!
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