remote barely works

I have the same problem.  Has been an occasional one, but this morning is just awful.  Tune to channel 254 and see if you have a Pay-per-view prompt as well...

I need you to do some testing.  Next time the response is really slow, go to the set top box itself and use the panel buttons.  Is the response equally slow or is it acceptable?  The answer will determine possible fixes for your problem. 

Note that this is a nice friendly place and everyone here is a user like yourself.  After you get your problem corrected, you might consider a different screen name for future posts.

We are having the same issue with the slow response navigating the Guide and trying to tape upcoming shows.  It took me 15 minutes to scroll from channel 9999 to channel 639......did reset DVR but it did not help!

My issue has been going on for 2 days as well and the slowness also affects trying to play items that are taped.

Direct TV rep told me that they are having an issue with the software and are currently working on it.  He also told me to keep checking this Forum for updates to the problem.  We have not found a place on their website which will tell us when this issue has been fixed!!!!????

Could not issue me a credit on my bill for this aggrevation......

Piggy backing on another's thread does both you and the original poster a disservice.

There are any number of variables here, so best to start your own new thread using the "Create New Post" button on the main forum page. Your problem may very well be different from the original poster's. With a new thread you can provide more information about your equipment, location, and troubleshooting you've tried so far. And this forum software makes it difficult to track or respond to folks that add onto someone else's thread.

Just FYI. My HR20-700 is incredibly slow doing anything related to the guide. It's not a software update so I assume there's a problem yet again with the data stream. More info when I have it.

My guide was slow as well for a while after getting a refurb replacement from DTV until I set up my internet network settings and selected the maximum resolution for my receiver. Do not select more than one setting for resolution. 720 or 1080 should be all you need if you have a newer digital tv.  As soon as I did these things, the guide display and channel changing speed improved and the glitchy fireworks between channel changes disappeared. But thats not saying thats what is going on with you.  Good luck.

He might have been piggybacking, but he did offer new information to aid the original poster. Could be a software issue. 

😉

This is what gets me about Directv. If you called and got 10 different reps, you would get 10 different answers, I believe. I think the bottom line is that the people who answer the phones are not really told what's going on.

I have a couple of other issues with Directv, but this is by far the most annoying one. I really don't have 2 hours to search for a few programs. It often sems as if mice are running the gears to make things happen, I've never experienced anything like this.

Before you go giving  people even more new things that don't work properly, fix the basics.

One of the 3 reps I spoke to this morning had me do that, the response was equally as slow.

I'm sorry if I offended you with my screen name, but that's just how I felt about Directv when I registered, I really didn't think it was that bad. You can hear a lot worse on any given night on prime time tv, perhaps unfortunately.

This is no reflection on anyone here of course, the people here are great and really try to be helpful. I am grateful for everyones response, I just wish Directv would step up to the plate and admit that they have a problem that they apparently ae unable or for some reason unwilling  to solve.

What are you referring to?? Are you referring to my comment  '

Before you go giving  people even more new things that don't work properly, fix the basics.'??

I thought everyone here would understand that is my opinion  of the way the company should do things. Apparently you thought this was directed at the people here?? Why would you think that? Particularly considering my statement ' 'This is no reflection on anyone here of course, the people here are great and really try to be helpful. I am grateful for everyones response' .

That's the only thing I can see that you might have misunderstood to make that  comment. If it's something else, I don't know what.

In my experience, virtually all subscriber message boards are 'monitored' to some degree by employees of the company. Letting them know my frustration here is a reasonable thing to do, imho.

Please let's not get into an argument about misunderstood nonsense here, there are too many important problems with DTV that need to be worked on to let this conversation slip into the gutter.

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Exactly my experience!  It has been slow in the past on many occassions, but yesterday morning was off the charts.

I didn't see anything on ch 254, but it was 11pm last night before I looked.

At that time, everything was working just fine!  Go figure that out.

I can only conclude that this is something they are doing, maybe making some kind of adjustments that takes up the 'power' for customers to 'surf'?  There are many times when it will be going along just fine, then it slows to a crawl, then gets faster again etc. all within the space of minutes. I can't imagine the few people commenting here are the only ones experiencing this, maybe other people aren't as bothered about it as we are.

Bottom line though, I think DTV knows what is happening and isn't letting us in on it for whatever reason, that's what bothers me. If they said 'service will be slow every day between 2 and 6 am while we make adjustments' or whatever, I could live with that.

To not know if you are going to have problems or not every time you go to do something with the tv, that is annoying.

This is the part where IU confess to being less than brilliant when it comes to this stuff. My expertise lies in watching only :-).

Could you please elaborate on just what I need to do?  If you do it in a manner that you would explain it to a 3 year old, that should just about be my speed.

My goodness.  I asked you to do a simple experiment way back in post #3 and the thread degraded into a chat room session.  There is currently a problem with some sets caused by some anomaly in the Directv data stream.  But, at the same time many many folks suffer from IR interference and you'd do well to eliminate that as a problem before getting too excited.