New Member
Replacing equipment and need help with configuration
I'm trying to replace my old equipment with new. DirecTv sent the new boxes and picked up the old because I thought I'd do it myself. Probably a mistake. I have a HS17-500 and 4 C61K-700's that I want to install. I thought the C61K-700's were wireless. Why do they have a coax connection?
I do have 2 coax going to each of the locations from the old install. From the dish are 4 coax going to a Zinwell WB616 for distribution through the house. I've disconnected one of the unused rooms and put the coax from that room directly into the HS17-500 along with power and an ethernet connection. It lights up and seems happy and the lighted button on top blinks "Connect Client". At one of the TV's, I've connected a C61K-700 to power and HDMI to the tv. I've tried turning it on with the coax connected and without the coax, but it won't connect. I did remove a SUP-2400 B Band Converter Module that had been on the line. Should I have?
Do I need to register the HS17-500 with DirecTv somehow before connecting the C61K's?
shannon02
ACE - Expert
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21.3K Messages
4 years ago
You need a SWM system for the HS17 and the C61K to work and no the C61K is wired only as there is not enough WiFi bandwidth to send 4K to it.
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goldw1800
ACE - Professor
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2K Messages
4 years ago
@FSiver
As stated you need a SWIM SYSTEM for the HS-17 also you will need a NEW reverse Band LNB --I suggest you call 1-800-531-5000 and Get a Install date
Your current Legacy System is NOT up to par --for your (NEW) equipment
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
DirecTV sends a tech to install an upgrade. They don't drop ship and then send someone to pick up old equipment. If this was a tech install, but they just grabbed the old boxes, then that was the wrong answer. Most upgrades are not self install, especially to a new fangled system like the Genie-2 (HS17).
The C61K is the only 4K Client. They are not wireless. The only wireless models are C41W and C61W.
Call DirecTV back and submit a complaint on the appointment as the tech set you up to fail.
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FSiver
New Member
4 years ago
It was not the tech. It was me. I'd done all the research on the previous install and assumed I could handle this one.
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
Then DirecTV's system was in error as the Gene-2 should never be drop shipped. Only if you got it through a 3rd party where you paid all the one-time lease costs should that happen.
Call DirecTV. If they shipped the equipment, then they 'should' send a tech out at no cost per their error. However, if you got it from an authorized retailer of DirecTV equipment then you would pay for the service call.
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