The wireless video bridge (WVB) is an owned accessory. They never take it back.
The C41W is a Mini Genie Client, not receiver. They take a tuner from the main Genie as are extensions of it. They don't have tuners of their own that actual receivers do.
As there are only 2 models of wireless Clients (C41W and C61W), yours might be returnable (the later model certainly is).
Bottom line, take Genie and Mini Genie Clients to be returned. The WVB you own.
DirecTV will notify you about which equipment must be returned. Older boxes typically don't need to be returned. The usual process is to take the boxes to a nearby UPS or FedEx Shipping Center with your DirecTV account number. They'll box it up and send it to DirecTV.
If returnable, you take the boxes to a participating FedEx or The UPS Store (corporate location, not outreach annex) with your account number for the free return. Make sure to keep receipt showing they took possession.
HR54 is the 3rd generation Genie. I would expect it to be returnable, though with the heavy push for the Genie-2 (HS17) that could change. I would definitely plan on returning it.
@BogMonster, please let me know the model of the mini receivers you have, that way, I can confirm if those must be returned as well. Remotes are not returnable.
All the receivers and the bridge are recoverable, you can drop them at FedEx or UPS. They'll send your equipment back to us at no charge to you. Please share with them the account number, and keep the receipt for any reference.
Accepted Solution
Juniper
ACE - Expert
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23.4K Messages
4 years ago
Sorry but @DIRECTVhelp (Jessica) is in error.
The wireless video bridge (WVB) is an owned accessory. They never take it back.
The C41W is a Mini Genie Client, not receiver. They take a tuner from the main Genie as are extensions of it. They don't have tuners of their own that actual receivers do.
As there are only 2 models of wireless Clients (C41W and C61W), yours might be returnable (the later model certainly is).
Bottom line, take Genie and Mini Genie Clients to be returned. The WVB you own.
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
DirecTV will notify you about which equipment must be returned. Older boxes typically don't need to be returned. The usual process is to take the boxes to a nearby UPS or FedEx Shipping Center with your DirecTV account number. They'll box it up and send it to DirecTV.
What are your DVR/Receiver model numbers?
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
What are the models of each box you have?
If returnable, you take the boxes to a participating FedEx or The UPS Store (corporate location, not outreach annex) with your account number for the free return. Make sure to keep receipt showing they took possession.
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BogMonster
New Member
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5 Messages
4 years ago
Model No.: HR54-700
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hi @BogMonster, we want to help with your request.
By clicking here, you'll be able to see the return options we have for your DIRECTV equipment at not extra cost.
Let us know how it goes.
Jessica, DIRECTV Community Specialist
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
HR54 is the 3rd generation Genie. I would expect it to be returnable, though with the heavy push for the Genie-2 (HS17) that could change. I would definitely plan on returning it.
Is that the only box you have?
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BogMonster
New Member
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5 Messages
4 years ago
Only have the one box, bridge, couple of mini receiver boxes and a bunch of remotes that I know they don't want back.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
@BogMonster, please let me know the model of the mini receivers you have, that way, I can confirm if those must be returned as well. Remotes are not returnable.
Jessica, DIRECTV Community Specialist.
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BogMonster
New Member
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5 Messages
4 years ago
Both mini receivers are C41W-500
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BogMonster
New Member
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5 Messages
4 years ago
Both mini receivers are C41W-500
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Thanks for the details, @BogMonster
All the receivers and the bridge are recoverable, you can drop them at FedEx or UPS. They'll send your equipment back to us at no charge to you. Please share with them the account number, and keep the receipt for any reference.
Jessica, DIRECTV Community Specialist
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