New Member
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1 Message
RETURN KITS
What do I do when no one answers the number listed to call and it tells me to leave name and number to be called back. No one calls back, what do I do?
New Member
•
1 Message
What do I do when no one answers the number listed to call and it tells me to leave name and number to be called back. No one calls back, what do I do?
Constructive
Employee
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34K Messages
4 years ago
you need to drop it off with a participating fedex or ups store,(not all are participating) make sure you have your account number and get a tracking number ,they will pack and ship it at no charge to you below are links to find a participating center, if you are more than 10 miles from a participating center then call and inform them your more than ten miles from a participating location and they will send boxes and labels.
www.fedex.com/attreturns or www.theupsstore.com/locations.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
I'm here to help you with your equipment. Did you call at 8004171757 extension 5788? there you can find me until 4PM CDT. Please share with me account information to be able to assist you.
Kevin, AT&T Community Specialist.
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
@Dlucy
First of all what are the models of each box you have? Perhaps not all (or any) are returnable.
If any are the for most people you don't get a return kit anymore. This is the new process. The same process that was told to you 4 days ago in your other post.
Return equipment | AT&T Community Forums (att.com)
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