DIRECTV Community Forums

Return label

Why am a getting the run around about a return label? There has been may comments from on line customers that can't seem to get one either. I was last told to go to the website to get one, Yet there isn't one. If I do not hear from you today to send me a label I will be cancelling my account tomorrow.

Joanne Miller

Responses

nabukl

ACE - Professor

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2.3K Messages

5 years ago

Directv doesn't send just a label they send a recovery kit which takes up to 21 days to receive and it's only sent if you live more than 10 miles from a participating Fed ex or UPS the online label is to send non returnable equipment to a recycling center.

(edited)

1

0

Constructive

Employee

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34K Messages

you need to drop it off with a participating fedex or ups store, make sure you have your account number and get a tracking number ,they will pack and ship it at no charge to you below are links to find a participating center, if you are more than 10 miles from a participating center then call and inform them your more than ten miles from a participating location and they will send boxes and labels.

fedex.com/attreturns or theupsstore.com/locations.

they have extended the return time to 60 days

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While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

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5 years ago

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jodymiller

Return label

nabukl

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jodymiller

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nabukl

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