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returning my direct tv receiver and wireless video bridge
I received a letter stating I needed to return my receiver after cancelling my Directtv. The problem is the serial number in the letter is different than the one on my receiver. I wondering if you want the receiver or the wireless bridge because it really didn't say what equipment to send. Both, maybe? The serial number on the letter is [EDITED] Model # C61W-700. My serial number is [EDITED] MFG. 10/19/15, Model HR44-200. I really do not need any of the equipment so if you will tell me what you need me to do I would be more than happy to send it all back Thank you
Ruth (Edited as per community guidelines)
(Edited as per community guidelines) (home)
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shannon02
ACE - Expert
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21.3K Messages
5 years ago
You own the WVB(Wireless Video Bridge) so you can recycle it.
The HR44 appears to have been made nonreturnable but UPS/FedEX may still take it, if they don't take it then remove the access card and hang on to it in case DTV sends an envelope for it within a month or so and you can recycle the HR44, the C61W is the only one that is defiantly returnable.
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Juniper
ACE - Expert
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23.4K Messages
5 years ago
@StinkySophie
This is a public forum so please remove personal info for your privacy and protection.
The WVB is an owned accessory so is not returnable.
C61W is a Client, not a receiver, but is returnable.
Though it seems only the 3rd generation Genie (HR54) receiver and newer are returnable, the HR44 is still a good model. I would try returning it as well to be on the safe side. Keep receipt showing the shipper took possession of the equipment.
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