New Member
Returning upgraded equipment
My installer replaced outdated equipment and informed me that I had to return the old receivers. He stated that I had to go on to the website and print UPS labels and take them to a UPS store. I cannot find the labels on the website. Any help?
DIRECTVhelp
Community Support
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254.9K Messages
5 years ago
Here to help with your return, @hoskinjohn.
We have information on how to return your DirecTV equipment. You need to take the equipment to a FedEx or UPS location with your account number. No box or label is required and there is no charge for the shipping.
Let us know if this helps!
Elmi, AT&T Community Specialist.
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
@hoskinjohn
What are the models of the old boxes? If they are truly outdated then they wouldn't be returnable.
If they are returnable, you don't print out a label as the participating shippers do that all in the store.
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