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New Member

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5 Messages

Tuesday, October 18th, 2022 8:56 PM

SCAM from DIRECT TV trying to collect money from me 4 years later.. no contact til now by mail or otherwise should of stuck with DISH

I received a call from someone I thought was a scam call saying I owed attnt/direct tv. I receive a call from collection agency 4 years after I turn off service saying I owe the following... so I called direct tv directly because I never received any call or mail saying this.. even now nothing!!

$320 breaking contract (broke contract cause the service did not work properly, EVER-when they installed the guy said he may have to come rewire everything because it is old-they never did)

$204.51 for non-payment.. Last bill they say..(I paid balance on day I ended service and then never received another thing from them in mail or any call til today)-besides they shut off service immediately for non-payment, the bill doesn't just continue to add up -my bill was only around 70 month at most(I am on SSI-cant afford these kind of charges they are doing)- these are (Edited per community guidelines) charges-I had auto pay til I shut off services on oct 4, 2019-in addition to that they stated they would take off certain amount that I can't remember now for the trouble and bad service and that is why it was 0 owed by the time I got off the phone. they apologized and said as long as I send in the equipment there would be no more charges!

there was also a charge for not returning equipment ( I returned the equipment that week!!- he said he took that charge off but if he can do that, than why cant he access the other stuff-it makes no sense!!)

I would still have direct tv if I could watch a program without it cutting off all the time. but now they want to hit me with all these bills 4 years later.. why not do all this when it was first shut off, they never told me this when I was shutting it off! Again, I have never recieved anything in the mail and no phone calls saying I owe anything or this would of been resolved with a phone call and fresh memories of everything that transpired.. but now it is with collections company???

 

Dates:

01/19-10/4/19

 

Service was not working properly and had to cancel early.  

 

Service records dates: 

 

Feb 18th,2019-no power on, tried hard reset, still problems for months with freezing

Aug 3,2019-frozen, resolution, freezing up all the time, couldn't even get some of the channels I paid for

oct. 4th, 20

 19 kept having problems that got worse and worse so I called on oct 4th and canceled

I called and direct tv says that direct tv can do nothing because it has been turned over to collection-again until now I have never heard anything from them.. letter or otherwise!!

 

ACE - Expert

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19.6K Messages

2 years ago

DTV has always had an ECF/ETF fee of $20 per unused month of service max of $480 for a 2 yr contact that can't be waived unless the is no LOS which in your case doesn't apply as the tech couldn't install it without LOS.

New Member

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5 Messages

2 years ago

so even if the service you provide does not work... I am suppose to honor the 2 year contract?? if that right? I see! Lets see of other customers are okay with this as well!! Did you even read my review fully? The customer service people even told me that I would have no further charges! It was a manager who told me this! Then 4 years later I get a call saying I owe this! unbelievable!!!! what did you do.. cut and paste response! didn't even read my review! FYI, I am going to write reviews everywhere I can! especially after your response Direct Tv!! People need to know about your scam practices!! Anyone reading this.. you are better off with DISH by far! buyer beware!! fyi, people... this is direct tv employee writing, not a customer.. they sent a response within 5 to 10 minutes of my review defending direct tv!!! wow!!!!!

(edited)

ACE - Expert

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19.6K Messages

2 years ago

CSRs or supervisors can't waive ECF/ETF the computer will not accept it. Don't know why you where told this.  You can try filing a BBB complaint that will kick it to corporate.  

ACE - Expert

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20.4K Messages

2 years ago

DirecTV has a 24 month service agreement. Canceling results in an early cancellation fee (ECF) valued at $20 for each remaining month.

Quality of service does not result in ECF being waived. Pretty much the only way a valid agreement's ECF is waived is if you moved and they were unable to install at the new place because of No Line Of Sight (such as trees in the way).

With services not working correctly upon install, that is worked out with DirecTV. They can send a tech back out within 90 days of the install at nor charge if they need to fix the setup.

Rewiring everything because it was "old"? Did you get new service, but they were using pre-exisitng wiring? (such as prior homeowners having DirecTV). If service did not work correctly upon original install, then yes tech should have run new wires or arranging with DirecTV a second appointment to do so if it was too late in the day.

Unfortunately when you cancel the agent has no option to waive the ECF. Even if the example I listed above, they submit a request to waive the ECF for NLOS but are not waiving it themselves.

Sounds like you got a bad agent who pretty much told you what you wanted to hear even though that was not what was going to happen. The fact there was no following bill is strange as if nothing else you get a courtesy statement showing final payment received and a $0 balance if all went well.

You can certainly try a BBB complaint as that sends the situation to corporate. No guarantee you get what you want, but it is your option now (outside of settling with the collection agency).

To be clear, we don't provide you any service. This is a public forum of customers. For official support you call DirecTV or send a BBB complaint as mentioned.

New Member

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5 Messages

2 years ago

GREAT SUGGESTION! I will report it to BBB right now! I have sent my tax lawyer and email as well to see if their are other options in addition to that one. They record every phone call! I wonder if I can take this to court! I feel it would be worth it on principle alone!  and again, you did not read what I wrote!! The manager who called me back when I asked to speak to one is the one who said I would not be charged and deducted any pending charges. And you 100% do work for them whether independence contractor or directly through the company matters not! jeeeez.. 

ACE - New Member

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5.1K Messages

2 years ago

@supergirlprepper1 

None of us work for DIRECTV whatsoever. We are customers just like you offering advice off of experience and knowledge in general. We aren’t paid at all and this is completely volunteer. If you don’t like what is stated, feel free to ask your question elsewhere. 

(edited)

ACE - Expert

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19.6K Messages

2 years ago

Calls maybe recorded for quality and training, you are limited to binding arbitration.  While there are employees from both companies on this forum they are identified as such in a box similar to the ACE box and they are on their own time and are not allowed to speak for the company. 

New Member

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5 Messages

2 years ago

liars! all of you!

ACE - Expert

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20.4K Messages

2 years ago

@supergirlprepper1 

Make sure to let your "tax lawyer" know that per the Terms of Service (ToS) you are limited to binding arbitration.

DirecTV does not record every call. They might 'monitor' for training and quality purposes, but there is no guarantee if your particular call was monitored, much less recorded (and still available). And certainly it is not for record keeping.

I did read what you wrote. It does not change the response I provided. Even with a callback (which is something that rarely happens), it is not impossible for a supervisor/manager to promise more than DirecTV will honor.

And you 100% do work for them whether independence contractor or directly through the company matters not! jeeeez.. 

That is a bold faced lie. I do not work for AT&T/DirecTV at all. I am a customer, like most others in this public forum. Check the facts before making  such an accusation. jeeeez..

ACE - Expert

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20.4K Messages

2 years ago

I see as I made my last post the OP put in another false accusation before it submitted.

@supergirlprepper1 

We gave factual info. And it was done in a straightforward manner in an attempt to help. Unfortuantely the reality of the situation did not result in you getting all the answers you wanted.

The only lie is you claiming I work for AT&T/DirecTV. They are not on my LES and certainly did not issue my OCPs (or my ACUs, DCUs, BDUs before that). I am someone who got help years ago on the forum. Over time, I have participated more and more helping others as I once was. Sometimes I have to give the hard answers, but such is reality.

So please take a step back, take a breath, and when you come back keep discussion within bounds without toxicity or false claims.

New Member

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5 Messages

2 years ago

Wow!! Just stop! Who comes on here sounding like you are reading a screen response prompt to address issues like a customer service rep! I used to be one! sounds identical! and if not.. Why are you defending a company that has a 1 star rating on every review site! They are going down the tube and ripping people off! None of this I am saying are empty accusations!! Just stop responding to me! I have nothing more to say to you "Juniper"! 

ACE - New Member

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5.1K Messages

2 years ago

It’s impossible not to reply to you when you deliver insults. Your attitude will result in a little ‘timeout’ until you learn to keep the accusations and toxicity to a minimum.

ACE - Expert

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770 Messages

2 years ago

@supergirlprepper1 you have posted in a public forum.  You do not control who reads, or responds to your post.  I'm sorry, that's just the way it works.

None of the people who have posted in this thread thus far work for DIRECTV.  If they did, they'd have the word Employee under their user id (instead of "ACE - xxx".  They're volunteers and are here to help.  Really.

ACE - Expert

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20.4K Messages

2 years ago

@supergirlprepper1 

I am not reading any kind of prompt as you suggest. I am a very blunt and straight forward individual, but my comments are my own.

Your being a customer service rep does not give you the magical ability to know who someone works for. Your claims continue to be wrong as I am still not an employee of AT&T/DirecTV (or any associated contractor, etc.).

I did not defend anybody. What I did was pointed out how a situation like yours should work within the rules. I even gave suggestion on how to take it further for another shot if you so chose.

Though I highly doubt they have a 1 star rating on "every" review site (I belive that more to be your personal feelings and not a fact), I do concur customer support has dropped from what they are known for. First the acquisition by AT&T throwing their agents into DirecTV waters, which felt they had little to know training. Then the pandemic where call centers get hit the hardest for social distancing, which many people don't want to get back to so they are low staffed and try to make it up with outsourcing. I also suspect training may be quicker and not as thorough for proper agents to get them on the floor as soon as possible (I could be wrong on that).

Now that a new co-owner is going to be managing DirecTV, I certainly hope we as customers will get to see improvement in the forseable future. I shall remain cautiously optimistic on that.

As you continue to make false accusations (both direct and by context), I will not stop. I shall continue to dispute any faleshood you throw out. This is a public forum and I have that right.

This forum is mostly customers. Those marked as "ACE" are volunteers who have been acknowledged for helping others and providing accuate information. Those with the "Employee" tag though do work somewhere in the company, are posting on their personal time (off-the-clock), so should be more knowledgable on the current inner workings (though understandbly probably have some guidance on what they are allowed to say). Only the official forum help team and moderators for the forum are posting in full official capacity, and are tagged accordingly.

Back to my original response, I was providing polite help and guidance. Not being every exact answer you wanted doesn't change that. But you have proceeded to fly off the handle and yell (from context of your ! and multiple ??) and make false accusations. Instead of throwing a tantrum, it would be better to keep discussion civil and constructive like others have done.

I certainly hope your situation turns around to a more favorable outcome. But that will probably not happen if you continue to attack everyone around you.

New Member

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1 Message

11 months ago

I went thru arbitration and they paid me. They claimed we owed them late fees and equipment charges but I had proof I cancelled it and returned my equipment. Hubs been an att customer for 20years on autopay. So it was shocking to buy an iwatch and not be able to activate it. There’s a website to file a lawsuit against them. The web does all the work. They’ve gotten in trouble for scamming customers 


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