New Member
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5 Messages
SCAM from DIRECT TV trying to collect money from me 4 years later.. no contact til now by mail or otherwise should of stuck with DISH
I received a call from someone I thought was a scam call saying I owed attnt/direct tv. I receive a call from collection agency 4 years after I turn off service saying I owe the following... so I called direct tv directly because I never received any call or mail saying this.. even now nothing!!
$320 breaking contract (broke contract cause the service did not work properly, EVER-when they installed the guy said he may have to come rewire everything because it is old-they never did)
$204.51 for non-payment.. Last bill they say..(I paid balance on day I ended service and then never received another thing from them in mail or any call til today)-besides they shut off service immediately for non-payment, the bill doesn't just continue to add up -my bill was only around 70 month at most(I am on SSI-cant afford these kind of charges they are doing)- these are (Edited per community guidelines) charges-I had auto pay til I shut off services on oct 4, 2019-in addition to that they stated they would take off certain amount that I can't remember now for the trouble and bad service and that is why it was 0 owed by the time I got off the phone. they apologized and said as long as I send in the equipment there would be no more charges!
there was also a charge for not returning equipment ( I returned the equipment that week!!- he said he took that charge off but if he can do that, than why cant he access the other stuff-it makes no sense!!)
I would still have direct tv if I could watch a program without it cutting off all the time. but now they want to hit me with all these bills 4 years later.. why not do all this when it was first shut off, they never told me this when I was shutting it off! Again, I have never recieved anything in the mail and no phone calls saying I owe anything or this would of been resolved with a phone call and fresh memories of everything that transpired.. but now it is with collections company???
Dates:
01/19-10/4/19
Service was not working properly and had to cancel early.
Service records dates:
Feb 18th,2019-no power on, tried hard reset, still problems for months with freezing
Aug 3,2019-frozen, resolution, freezing up all the time, couldn't even get some of the channels I paid for
oct. 4th, 20
19 kept having problems that got worse and worse so I called on oct 4th and canceled
I called and direct tv says that direct tv can do nothing because it has been turned over to collection-again until now I have never heard anything from them.. letter or otherwise!!
shannon02
ACE - Expert
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20.6K Messages
2 years ago
DTV has always had an ECF/ETF fee of $20 per unused month of service max of $480 for a 2 yr contact that can't be waived unless the is no LOS which in your case doesn't apply as the tech couldn't install it without LOS.
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supergirlprepper1
New Member
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5 Messages
2 years ago
so even if the service you provide does not work... I am suppose to honor the 2 year contract?? if that right? I see! Lets see of other customers are okay with this as well!! Did you even read my review fully? The customer service people even told me that I would have no further charges! It was a manager who told me this! Then 4 years later I get a call saying I owe this! unbelievable!!!! what did you do.. cut and paste response! didn't even read my review! FYI, I am going to write reviews everywhere I can! especially after your response Direct Tv!! People need to know about your scam practices!! Anyone reading this.. you are better off with DISH by far! buyer beware!! fyi, people... this is direct tv employee writing, not a customer.. they sent a response within 5 to 10 minutes of my review defending direct tv!!! wow!!!!!
(edited)
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shannon02
ACE - Expert
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20.6K Messages
2 years ago
CSRs or supervisors can't waive ECF/ETF the computer will not accept it. Don't know why you where told this. You can try filing a BBB complaint that will kick it to corporate.
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supergirlprepper1
New Member
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5 Messages
2 years ago
GREAT SUGGESTION! I will report it to BBB right now! I have sent my tax lawyer and email as well to see if their are other options in addition to that one. They record every phone call! I wonder if I can take this to court! I feel it would be worth it on principle alone! and again, you did not read what I wrote!! The manager who called me back when I asked to speak to one is the one who said I would not be charged and deducted any pending charges. And you 100% do work for them whether independence contractor or directly through the company matters not! jeeeez..
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
@supergirlprepper1
None of us work for DIRECTV whatsoever. We are customers just like you offering advice off of experience and knowledge in general. We aren’t paid at all and this is completely volunteer. If you don’t like what is stated, feel free to ask your question elsewhere.
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shannon02
ACE - Expert
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20.6K Messages
2 years ago
Calls maybe recorded for quality and training, you are limited to binding arbitration. While there are employees from both companies on this forum they are identified as such in a box similar to the ACE box and they are on their own time and are not allowed to speak for the company.
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supergirlprepper1
New Member
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5 Messages
2 years ago
liars! all of you!
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supergirlprepper1
New Member
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5 Messages
2 years ago
Wow!! Just stop! Who comes on here sounding like you are reading a screen response prompt to address issues like a customer service rep! I used to be one! sounds identical! and if not.. Why are you defending a company that has a 1 star rating on every review site! They are going down the tube and ripping people off! None of this I am saying are empty accusations!! Just stop responding to me! I have nothing more to say to you "Juniper"!
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
It’s impossible not to reply to you when you deliver insults. Your attitude will result in a little ‘timeout’ until you learn to keep the accusations and toxicity to a minimum.
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JefferMC
ACE - Expert
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36.8K Messages
2 years ago
@supergirlprepper1 you have posted in a public forum. You do not control who reads, or responds to your post. I'm sorry, that's just the way it works.
None of the people who have posted in this thread thus far work for DIRECTV. If they did, they'd have the word Employee under their user id (instead of "ACE - xxx". They're volunteers and are here to help. Really.
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ibixby2012
New Member
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1 Message
1 year ago
I went thru arbitration and they paid me. They claimed we owed them late fees and equipment charges but I had proof I cancelled it and returned my equipment. Hubs been an att customer for 20years on autopay. So it was shocking to buy an iwatch and not be able to activate it. There’s a website to file a lawsuit against them. The web does all the work. They’ve gotten in trouble for scamming customers
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oqirue62
3 Messages
9 months ago
Do members with Ace on their name sell direct tv services? Sorry for bumping an old post. Just realized how old it was.
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detuch254
ACE - New Member
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5.2K Messages
9 months ago
@oqirue62
No, ACEs are customers like you.
Here is a full description: https://forums.directv.com/page/FAQ-Learn-About-ACE
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Tvan9250
New Member
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13 Messages
4 months ago
Scam! I just got a call from someone stating she was from Direct TV and I was delinquent on two months payment & if I did not give her my credit/debit card number to bring my account up to date she was going to have my service disconnected! I'm on auto bill/payment & my last payment was less than 10 days ago and of course it cleared. I told her this. She said something in some langue and hung up on me. I called Directv & was told it was a scam that they have had several calls on the same subject.
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shannon02
ACE - Expert
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20.6K Messages
4 months ago
They don't just pretend they are from DTV they also impersonate the IRS and Utility companies.
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