Mentor
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175 Messages
service cuts out briefly and stops DVR from recording
HD DVR, Model HR23-700
lately been having issues that service cuts out briefly and stops the DVR from recording. this evening it happened 8 times when i tried to record a program while watching 1 other show and while watching the show I am recording. even when I stopped recording, service cut out. doesn't matter the channel. no error message displays.
any thoughts?
I am doing a reset now, pressing the red button. it takes almost 1/2 hour for it to complete. reset didn't fix the issue. still happening.
Accepted Solution
shannon02
ACE - Expert
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21K Messages
1 year ago
DTV only has the HR54 Genie or the HS17 Genie2 that is a mini client only system that both need a composite 10 pin din cable.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Accepted Solution
shannon02
ACE - Expert
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21K Messages
9 months ago
All HRXX are HDDVRs. DTV may only have HS17s Genie2 as a replacement.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Accepted Solution
merlin88merlin
Mentor
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175 Messages
9 months ago
install today. we'll see how long I am happy.
my receiver was so old the plastic feet on the bottom were almost all gone.
and tech/installer even had a 10pin connector on his truck to replace my connection to RF Modulator :) :) :) @shannon02 thanks for the info on the 10pin connector. I know have an extra as one arrived bwo Amazon today too.
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DIRECTVhelp
Community Support
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254.9K Messages
1 year ago
Hi, Merlin. We're sorry that you're having issues with your recording and the service cuts out. We want to make sure that this is fixed. For troubleshooting steps, kindly check here Learn about DIRECTV DVR recordings | DIRECTV Customer Service & Support Let us know if this works. Kenneth, DIRECTV Community Specialist
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merlin88merlin
Mentor
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175 Messages
1 year ago
@kenneth - none of those listed are valid for my issue.
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shannon02
ACE - Expert
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21K Messages
1 year ago
It doesn't take a half hour to reboot, since that is a very old model number, the hard drive maybe going bad or there is a signal problem.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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DIRECTVhelp
Community Support
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254.9K Messages
1 year ago
We're sorry if those troubleshooting steps are not valid for your issue. I'll send you a DM for assistance. Kenneth, DIRECTV Community Specialist
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merlin88merlin
Mentor
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175 Messages
1 year ago
@shannon02 my receiver has always taken 25-30 mins to complete the full reboot.
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DIRECTVhelp
Community Support
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254.9K Messages
1 year ago
We're here to help. I'll send you DM to assist you further about your receiver. Ara, DIRECTV Community Specialist
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merlin88merlin
Mentor
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175 Messages
1 year ago
it might be time to upgrade my receiver, however it must be a Genie w/composite connections in addition to HDMI
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DIRECTVhelp
Community Support
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254.9K Messages
1 year ago
That's a great idea for you to upgrade. I can help you with upgrading your DIRECTV equipment. Please check your inbox, as I sent you a DM. Ara, DIRECTV Community Specialist
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detuch254
ACE - New Member
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5.2K Messages
1 year ago
Sounds like the HR23 hard drive is failing. You can call DIRECTV for a replacement.
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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drmyers60
Mentor
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62 Messages
1 year ago
You have a ghost messing with your DVR. Have you had trouble with ghosts before ? You need to get rid of the ghost to solve the problem !
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shannon02
ACE - Expert
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21K Messages
1 year ago
You will need a composite 10 pin din cable to plug into a mini client except for the C61K mini client that doesn't have the A/V output jack or the HR54 Genie, DTV may send you one or you can buy it online and it is possible the tech may have one.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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merlin88merlin
Mentor
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175 Messages
1 year ago
@shannon02 don't want any mini client. just a regular HR43 Genie w/composite plugs. I did see Amazon sells a AV outlet jack cable adapter to composite plugs. just more concerned that the agent at DTV will not give me what I need in receiver. if they mess up, i'll just leave DTV.
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