Teacher
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33 Messages
Shows start five minutes in upon pressing "Play"
Lately all the shows I've recorded are starting anywhere between the two and five minute mark. What this means is that the shows record at the proper time, but I have to rewind to the beginning when I first play them. One show even started at the end, and I had to rewind all the way from the end (selecting "Start Over" just sent it back to the end, which the system apparently chose as the default start point), and after pressing play, the little counter at the bottom remained at 0:00 throughout the whole half-hour show.
I've run all the hard drive diagnostic tests, and everything passes muster, so I'm not sure what the deal is. It might be a bug in the new 0x4d1 software.
Add'l: How do I know if I have a Single Wire Multiswitch?
litzdog911
ACE - Sage
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46.4K Messages
14 years ago
First thing to try is resetting your DVR/Receiver using the red button behind the front panel access card door. See if that helps.
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ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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killiang
Teacher
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33 Messages
14 years ago
I had tried that, yes.
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dcd
Expert
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20.7K Messages
14 years ago
Is this occurring on one particular program or on one particular channel? If this is universal for all programs on all channels and a reset doesn't correct it then you have a first. I've never seen this posted before.
Do you have the Whole Home DVR system? Is it possible someone else has watched all or a portion of these programs before you got to them?
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killiang
Teacher
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33 Messages
14 years ago
I specified that it was happening on all channels. It's a single DVR, and I'm the only person who lives in my house. Don't suggest intruders, either. I have measures to prevent that.
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litzdog911
ACE - Sage
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46.4K Messages
14 years ago
This is a very unusual problem if it's truly happening with all of your channels and recordings. When you view the current time display in the DVR's menu display, is it accurate?
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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killiang
Teacher
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33 Messages
14 years ago
Which "time"? The video playback counter, or "time" time? The latter is accurate. And now the advances when watching new recordings are between 30 seconds to one minute.
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killiang
Teacher
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33 Messages
14 years ago
I take that back. One more (half-hour) show has started very near the end, and selecting "Start Over" didn't bring it to the beginning. If someone else hadbeen watching it, then selecting "Start Over" would function normally. Instead I had to rewind it the long way.
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litzdog911
ACE - Sage
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46.4K Messages
14 years ago
I've never heard of a problem like this. How exactly are you starting playback of a recorded show?
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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killiang
Teacher
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33 Messages
14 years ago
I press "List", navigate using the arrow buttons, and then press "Play".
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litzdog911
ACE - Sage
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46.4K Messages
14 years ago
It's certainly a very unusual problem. Never seen it asked here before, and have never seen this behavior on any of my DVRs. Not sure what else to suggest, short of reformatting your DVR or getting it replaced.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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dcd
Expert
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20.7K Messages
14 years ago
Maybe the HR24 has a bum hard drive and it's losing portions of programs? You can check the hard drive for errors if you like:
Run the Built in Self-test (BIST) to try and repair your hard drive. To run the hard drive checks, please follow these steps:
* Reboot DVR via red button inside card door.
* When you see "Running receiver self-check" press select
* You will see "Entering Diagnostics Mode..."
* Select Advanced Tests Menu -> Hard Drive utilities -> Short Smart test
You can also run the file test, and the DVR can sometimes repair a bad file report.
* If the other tests pass, run the surface test. Warning: This process could take several hours to complete. You may want to run it overnight.
The good news is that every attempt is made to save programming. This is less destructive than a reformat all and could provide you with a more stable system if you are having problems that appear to be related to the hard drive.
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litzdog911
ACE - Sage
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46.4K Messages
14 years ago
killang claims he's already run all of the drive diagnostics. Couldn't hurt to run them again.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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killiang
Teacher
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33 Messages
14 years ago
@dcd
The show are all there, it's just that they're being started anywhere between 30secs to 5mins in (and in one show's particular case, all the way at the end, so that when I pressed "Play", it immediately asked me if I wanted to delete the show because it thought it was over). I have to rewind "the long way" (by pressing the rewind key, because selecting "Start Over" only brings me to what the system thinks is the show's default start point, which is :30 to 5:00 in).
I ran all the HDD tests again, and the Chip Communication tests (I don't think it has anything to do with what's happening, but it does include tests off the EEPROM and SDRAM), which all passed. The system temperature read as 96*F (36*C), which is perfect. I should note that the Surface Test said "This process may take 90 minutesto complete", rather than "several hours", like it has previously. I still think there's a bug with the new software released last week.
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litzdog911
ACE - Sage
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46.4K Messages
14 years ago
If it's a software bug then your DVR seems to be the only one so affected. We would see LOTS of posts here if it was general bug. At this point, all I can suggest is ...
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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killiang
Teacher
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33 Messages
14 years ago
I can live with it, I just want to know what's causing it. Is there a way to back up all the movies I've recorded before reinitializing? I've got a lengthy queue, and some were recorded from channels that were only available during a "weekend promo".
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