New Member
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2 Messages
Signal Goes In and Out After Turning Off Vizio TV and New Genie Receiver Using Remote -- Display Resolution Setting
Following installation of new genie client receiver, system problem after turning off Vizio TV and receiver using remote. When turning system back on, signal turns on for a second or two then screen goes black for a second or two then signal back on. This cycle repeats. Problem goes away by cold booting the client receiver by unplugging power for fifteen seconds and plugging back in, but comes back if client and TV are powered down using remote. Called Technical Support, while representative was on the line, changed receivers, HDMI cables, and HDMI ports on TV -- this did not resolve problem. Technical support then scheduled Technician On-Site Visit.
In the meantime, went into System-->Display Settings and noticed TV Resolution was set to 3840x2160p (Recommended) which seemed high for my TV. Reduced to 1080p (maximum my Visio TV will accept) and PROBLEM SOLVED! Will monitor for 24 hours and will likely cancel technician visit.
detuch254
ACE - New Member
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5.2K Messages
3 years ago
glad you have found the issue! Just so I understand correctly, what is the Genie client model? If it was a C61K or Gemini then setting the TV to 1080p will not give you the 4K content that these two clients are able to show.
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DIRECTVhelp
Community Support
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255.6K Messages
3 years ago
Hi @TN_Vol_Fan, we're glad your signal issue is solved now. If you need to cancel your tech appointment, please follow the steps below:
Sign in to your directv.com account.
To receive reminders, sign up for Appointment Alerts. We'll text or call you with a reminder on the day of your appointment. We'll also let you know when your tech's due to arrive.
For future manage of a service call, visit this link Manage your repair appointment | DIRECTV Customer Service & Support
If you have any other concerns, just let us know. We're here to help. Thank you for contacting DIRECTV. Sandra, DIRECTV Community Specialist
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TN_Vol_Fan
New Member
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2 Messages
3 years ago
Unit is the Genie upgrade just received. Being able to receive 4K is not an issue on this particular TV.
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Juniper
ACE - Expert
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23.4K Messages
3 years ago
If issue continues, please post back with specific model numbers. If this is a Mini Genie Client, then include model of Genie receiver as well.
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