Most likely your dish needs to be aligned, there are video on youtube if you want to try it yourself otherwise you have to call and wait for a CSR to get to you to setup a tech visit.
Do a red button reset, or even unplug power for a minute, one at a time.
Preferred order for reset/power cycle (only ones you have of course) is Genie > WVB > Client > HDDVR > HD non-DVR
If that doesn't fix it, then most likely dish is misaligned or an issue in the physical connection to the receiving dish. Call DirecTV to schedule an appointment.
Fenner55
New Member
4 years ago
Code 771 no tv service all day
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shannon02
ACE - Expert
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20.4K Messages
4 years ago
Most likely your dish needs to be aligned, there are video on youtube if you want to try it yourself otherwise you have to call and wait for a CSR to get to you to setup a tech visit.
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Juniper
ACE - Expert
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21.3K Messages
4 years ago
What models are each box?
Is it no service on all?
Verify coax is finger tight on each.
Do a red button reset, or even unplug power for a minute, one at a time.
Preferred order for reset/power cycle (only ones you have of course) is Genie > WVB > Client > HDDVR > HD non-DVR
If that doesn't fix it, then most likely dish is misaligned or an issue in the physical connection to the receiving dish. Call DirecTV to schedule an appointment.
https://support.directv.com/contact
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