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jwb5858's profile

Tutor

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17 Messages

Friday, January 19th, 2024 12:37 AM

Signal strength issue

I’ve been getting numerous signal strength errors lately.

Here are my transponder numbers. Are these good, bad????

Satellite transponders (32 total at 101º)

1-8  99 100 99 0 98 99 99 100
9-16 98 100 100 78 98 99 100 100
17-24 100 100 100 67 100 99 100 99
25-32 100 97 100 100 100 100 100 100


Satellite transponders (11 total at 99º(ca))
1-8 NA NA NA NA NA NA NA NA
9-16 94 0 93 0 86 0 92 0
17-24 88 0 88 0 83 0 82 0

Satellite transponders (14 total at 99º(cb))
[National HD channels]
1-8 96 0 91 0 94 0 82 0
9-16 94 0 92 0 95 0 NA NA

Satellite transponders (18 total at 99(s))

(1-8) 43 0 0 0 0 0 0 0

(9-16) NA NA NA NA NA NA 61 0

(17-24) 85 0 0 0 99 0 65 0

Satellite transponders (10 total at 103º(s))
1-8 NA NA NA NA NA NA NA NA
9-16 NA NA NA NA NA NA 53 95
17-24 69 68 82 95 0 0 58 48


Satellite transponders (24 total at 103º(ca))
1-8 99 98 99 98 98 97 98 98
9-16 97 97 97 95 96 95 96 97
17-24 96 97 98 97 97 96 98 96

Satellite transponders (14 total at 103º(cb))
1-8 99 97 96 95 96 96 95 95
9-16 96 96 95 95 96 96 NA NA
17-24 NA NA NA NA NA NA NA NA

ACE - Sage

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45.6K Messages

3 months ago

You're missing the even-numbered transponders on the 99ºW satellite. 

Tell us more about your dish type. This could be a multiswitch, cabling/connector, or dish LNB issue. 

Tutor

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17 Messages

3 months ago

I believe the dish is a slimline lnb 3. 

ACE - New Member

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5.1K Messages

3 months ago

Right, missing even numbered transponders is most likely an issue with the SWM multiswitch. Your LNB is likely a legacy non-SWM with 4 outputs going to a multiswitch that then outputs one or two wires to a SWM power inserter, then to your Receivers.

I'd say that missing these transponders is either the wiring or the SWM multiswitch itself.

A legacy system with a SWM multiswitch can be a tricky system to diagnose for just a customer, so if you are confused about your system, I'd suggest calling DIRECTV and having a tech come out.

 This costs $99 for the one time visit, or it is FREE if you have the Protection Plan.

Tutor

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17 Messages

3 months ago

Sorry I forgot to add that it is a SWM system.

Thanks John

ACE - Sage

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45.6K Messages

3 months ago

Does the dish have one coax cable into the house or four cables?  If it has four, then it's a legacy LNB feeding a standalone SWM switch somewhere. If has one, then it has the SWM built into the dish LNB. 

Tutor

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17 Messages

3 months ago

The dish has one coax cable to the house.

ACE - Sage

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45.6K Messages

3 months ago

OK. Then the problem is likely the dish LNB itself. But what DVR/Receiver models do you have?  Do they all show the same signal readings?

Tutor

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17 Messages

3 months ago

My equipment is; Genie Gen 3, Model HR54-700, 2 Wireless Genie Mini, Model C61W-400 and a Wireless Video Bridge, Model WVB2R0-34.

It will be a week or so before I can check signals on all devices.

Thanks John

ACE - Sage

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45.6K Messages

3 months ago

The only box that you need to check signals on is the HR54 since that's the only box with satellite tuners. If resetting the HR54 (red reset button near access card) doesn't fix the issue, then it's likely a defective dish LNB or perhaps the HR54 itself. 

ACE - Expert

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20.4K Messages

3 months ago

@jwb5858 

Your HR54 is the only one to check.

The C61W is a wireless Mini Genie Client so is an extension of the HR54, not a receiver itself.

The wireless video bridge (WVB) has no satellite signal to check as it only connects the wireless Mini Genie to the main Genie. Hence it "bridges" the two.


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