Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

Tutor

 • 

4 Messages

Saturday, September 10th, 2011 8:55 PM

Signal trouble when on generator power

On my houseboat, I'm having signal trouble when on generator power.  Works fine on shore power.  I have a 20kw Westerbeke generator.

ACE - Expert

 • 

14.1K Messages

14 years ago

It sounds like the generator voltage is not stable enough. Have you tried running the D12 from a UPS, that should produce a stable power source..?

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

4 Messages

14 years ago

I've had the voltage checked.  They tell me it's stable.

ACE - Sage

 • 

46.4K Messages

14 years ago

There's more to "stability" than just checking for 120VAC.  The biggest problem with generators is AC line noise and poor frequency regulation.  A UPS can help isolate those issues.  Or a better quality generator. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020. 

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Expert

 • 

20.7K Messages

14 years ago

I ran a 16KW Westerbeke (diesel power) for years and although I didn't have Directv, both of the Panasonic TVs worked perfectly when fed a cable signal.  What specific issue are you having?  Does the issue stop when you're on shore power?  Do you have the coax grounded to your ground plate?  You might run the Gen with the unit on shore power.  That may tell you if the interference is RF or carried on the AC line.


NEED HELP?