Teacher
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14 Messages
"Waiting to Prepare"... and waiting and waiting and waiting and.....
Just got the Nomad yesterday and can't get beyond "Waiting to Prepare"... I've tried over and over and over.... I've rebooted the nomad, rebooted the Direct TV DVR, went through network setup again and still.... "waiting to prepare".... any suggestions would be appreciated... it sure would be nice if there was a way to tell what the thing was doing aside from the three blue lights.
evileye
Tutor
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12 Messages
13 years ago
I'm well aware of the different between prepare and download. Since the problem I am experiencing is during the prepare stage this seemed like a logical place to ask my question.
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joel_milg
Contributor
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2 Messages
13 years ago
I had a similar problem, then I discovered the programs that I was trying to prepare were partial recordings, I had lost my satellite during recording. Now given that you have tried multiple programs, its probably not your problem, but it might be worth checking. Also, when the preparing was working, was it short or long shows or all from a particular channel. I wonder if there is something program specific
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evileye
Tutor
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12 Messages
13 years ago
When it was working I had prepared and downloaded a couple 30 minute shows, one hour show and a two hour movie.
Thanks for the suggestions. I haven't given up yet.
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dcd
Expert
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20.7K Messages
13 years ago
We've seen problems with firewall's (as noted above) as well as a virus program I believe. You might try shutting down the Nomad software, disabling the firewall and virus program then opening Nomad and see if it makes a difference. If you re enable the firewall and virus with the Nomad running, they should configure to the program.
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austin_f
Contributor
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1 Message
13 years ago
I had a similar problem, where preparing worked for a couple of days and then just stopped. I then discovered that my mrv stopped working, so I reset my dvr and that did the trick. I am back to preparing and downloading. I wish I had tried this earlier, I must have unplugged, reset and uninstalled and restarted my nomad system a 100 times!!
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evileye
Tutor
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12 Messages
13 years ago
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dcd
Expert
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20.7K Messages
13 years ago
This is amazing to me. If you read the forums much, you'd see that suggesting a "red button reset" is by far the most common suggestion made. As near as I can see not a soul (including me) suggested that in this thread until austin_f suggested it. Kudos to you.
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evileye
Tutor
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12 Messages
13 years ago
The problem returned again. Another reset of the DVR solved the problem. At some point the effort won't be worth the return.
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jen30549
Contributor
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1 Message
13 years ago
I'm having this problem. The listing of programs on my DVR would show up, but when I clicked on Download Now, I would get the message that it was Preapring, then it went to Waiting to Prepare. I've reset my DVR, I've reset my Nomad, and I do not have my firewall on. After I reset my DVR, I no longer had my listing of programs from my DVR. If Directv wants us to pay $149 for a piece of equipment, they better make sure it works!! I am so frustrated at this point that I feel very sorry for the customer service person that I'm about to call....
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vhgt
Mentor
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91 Messages
13 years ago
What is your router make/model?
How many STB's do you have and what type?
Are you using Whole Home?
How are you networked, CAT5, MoCA, home plug, CCK-W (wireless), wireless gaming adapter?
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evileye
Tutor
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12 Messages
13 years ago
I'm patient to a point. If the amount of effort required outweighs the benefit it'll simply become another costly paperweight.
That being said there are some helpful people here. You will get better support here than through customer service since it is a direct pipeline to the engineers.
Try all the resets and provide all the info. When it does work it is a decent product.
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bruce_eng
Mentor
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41 Messages
13 years ago
What is the configuration of you DIRECTV environment:
Router make/model:
What HDDVR's do you have:
How are your HDDVRs connected to your network: home plug, gaming adapter, CAT5, COAX, CCK or CCK-W?
Do you use Whole Home?
Do you have more than 1 router?
What is the program you are selecting that is waiting and waiting (program name and channel number)?
I'm having this problem. The listing of programs on my DVR would show up, but when I clicked on Download Now, I would get the message that it was Preapring, then it went to Waiting to Prepare. I've reset my DVR, I've reset my Nomad, and I do not have my firewall on. After I reset my DVR, I no longer had my listing of programs from my DVR. If Directv wants us to pay $149 for a piece of equipment, they better make sure it works!! I am so frustrated at this point that I feel very sorry for the customer service person that I'm about to call....
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caps_lock
Teacher
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13 Messages
13 years ago
When you see that the Nomad is "waiting to prepare", is anyone else in your home using the Whole-Home DVR service at the same time? For instance, are you accessing a DVR from a set-top-box in another room? The whole-home DVR streaming will take precedence and Nomad will resume access of that DVR when the whole-home streaming has stopped.
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nomadlover
Teacher
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33 Messages
13 years ago
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nomadlover
Teacher
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33 Messages
13 years ago
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