Teacher
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14 Messages
"Waiting to Prepare"... and waiting and waiting and waiting and.....
Just got the Nomad yesterday and can't get beyond "Waiting to Prepare"... I've tried over and over and over.... I've rebooted the nomad, rebooted the Direct TV DVR, went through network setup again and still.... "waiting to prepare".... any suggestions would be appreciated... it sure would be nice if there was a way to tell what the thing was doing aside from the three blue lights.
nomadlover
Teacher
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33 Messages
13 years ago
Nomad no more.
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nomadlover
Teacher
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33 Messages
13 years ago
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litzdog911
ACE - Sage
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46.4K Messages
13 years ago
Sorry that you're problem hasn't been solved. Many of us are successfully using our Nomad, though. Note that Sling does not allow you to transport shows/movies with you, only view them when you have a good internet connection. Won't do you any good in an airplane, for example.
Good luck.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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vhgt
Mentor
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91 Messages
13 years ago
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nomadlover
Teacher
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33 Messages
13 years ago
Loading my content on 3 separate devices. Now, I can't past the activation error and neither can direct tv.
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nomadlover
Teacher
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33 Messages
13 years ago
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nomadlover
Teacher
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33 Messages
13 years ago
I tried to activate a brand new device that was not ever activated and I get the same activation failure message. They most recently told me to change the friendly name on the iPad, as if that would do anything, of course I tried and it did nothing, but just to please them, I reloaded the app and restarted E V E R Y T H I N G. ! So know they say they will get back to the engineers and I should expect a response in 72 hours. How many times can they really say this?
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nomadlover
Teacher
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33 Messages
13 years ago
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nomadlover
Teacher
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33 Messages
13 years ago
More to come.
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litzdog911
ACE - Sage
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46.4K Messages
13 years ago
More to come.
Glad they reached out to you. Keep us posted if you will.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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dcd
Expert
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20.7K Messages
13 years ago
You were contacted due to the personal behest of one of the guys here on the forum. I won't indicate who, but it was a nice move on his part.
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nomadlover
Teacher
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33 Messages
13 years ago
I sincerely hope this resolves the issue. I am hopeful, I will definetly keep you posted.
Only thing that still concerns me is that I received a call from my customer advocate today and she says sorry, no new information. She did not read my file or whatever, seems like she was just calling me because her diary said to do so. When I questioned her about the new nomad on the way, she said let me look, and then she said oh yes I see you are getting a new nomad. She did not have a reasonable explanation to why a moment earlier she said no new information, yet there was in fact new information.
I am also in customer service, and If i have an upset customer for a prolonged period of time ( 5 weeks in this case) I make it my business to know everything I can. But I understand it's just tv, it's not like my house burned down or something. At the end of the day, as long as this gets fixed I will be happy, despite the fact the resolution system leaves something to be desired.
Thanks again very much to anyone that may assisted in my issue toward resolution. You are appreciated! 🙂
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vhgt
Mentor
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91 Messages
13 years ago
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nomadlover
Teacher
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33 Messages
13 years ago
Well, I have received the new nomad, yet I have the exact same problem. I guess that's why they never wanted to send me the replacement in first place,
I get an activation failure when attempting to add any device. It's not the friendly name, no apostrophe. I went through the steps very many times. Reloaded the app many times, restarted / reset the receiver, devices, network. All still same problem. I get right to the point where it says you have 5 available licenses, then you click to add the device and that's when I get the activation failure. It says, you are missing one or more components needed to activate this device, call dire t tv or see your user guide. Well, I have been calling since feb 5. What do I do now? Just accept the fact that I shall never have the nomad again? I don't know if this problem is in fact related to the email change that was done just before the whole process hit the fan. Maybe that was just a coincidence. I think direct tv is just hoping I will go away and I just may do that. Tried to start a new account with the new email address but it does not let me because it recognizes the email address and says their is already this email address in the system. Any thoughts?
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nomadlover
Teacher
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33 Messages
13 years ago
I got the activation failure blues. Dreaming of a happier time when I could actually take my shows with me.
Not sure if it's contagious or not so stay away. I pray they will one day find a cure.
Anyone
know of any support groups for persons like me with the activation failure syndrome? I could use some support right now.
Thanks.
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