Teacher
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14 Messages
"Waiting to Prepare"... and waiting and waiting and waiting and.....
Just got the Nomad yesterday and can't get beyond "Waiting to Prepare"... I've tried over and over and over.... I've rebooted the nomad, rebooted the Direct TV DVR, went through network setup again and still.... "waiting to prepare".... any suggestions would be appreciated... it sure would be nice if there was a way to tell what the thing was doing aside from the three blue lights.
nomadlover
Teacher
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33 Messages
13 years ago
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nomadlover
Teacher
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33 Messages
13 years ago
I guess I will just keep waiting. Same activation failure, can't load any of my devices. I think I am the only one that checks this board. Is anyone reading this besides me? Have not seen anyone post in a while.
Hello?
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nomadlover
Teacher
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33 Messages
13 years ago
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litzdog911
ACE - Sage
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46.4K Messages
13 years ago
We're reading it. I suggested that DirecTV call you again, and they did. They are indeed working on the issue. Keep posting and I'll keep bugging them, too.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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evileye
Tutor
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12 Messages
13 years ago
I had frustrating problems when I first go my Nomad. Fortunately for me the problem just disappeared.
Keep at it and hopefully they'll keep working too.
From: "DIRECTV Technical Help Forums"
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dcd
Expert
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20.7K Messages
13 years ago
Litzdog was the one who asked them to reach out to you again. If you'd prefer they not contact you then you should inform them.
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nomadlover
Teacher
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33 Messages
13 years ago
Reminds me of the time the assistant in my office asked me if I had the received the package. I asked her when she sent it and she said she had not sent it yet. So I said, well no then, I haven't got the package yet.
Same thing, if they didn't fix the problem on their end, then it's still not working.
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nomadlover
Teacher
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33 Messages
13 years ago
I first called that the nomad was to working on Feb 5, 2012. In a few hours it will be 2 months.
Maybe direct tv should send me an anniversary card.
I just can't believe they really can't fix this problem. I am getting activation failure in my sleep.
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nomadlover
Teacher
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33 Messages
13 years ago
My name is Ralph and have been with direct tv for over 10 years.
Bought the nomad and it worked when I first got it, although it was sketchy. But when I loaded stuff on my iPad, it was there. I travel a lot so it was fantastic. But then after an email change, never cold get the nomad to connect to receiver. This was in mid January. Didn't really fuss with it because I had 32 gigs of content loaded from my DVR. But as my dwindled I became concerned I could still not access the DVR to load more content. Finally decided to delete the app and reload. That was it. I have been receiving activation failure since then. That was Feb 5. 2012. (better put the year in case the fix takes longer than a year). I have called direct tv very many times. I think I have may 8 separate expired pin numbers by now. Someone on this board saw to it that I got a new nomad. (thank you). Same activation failure. I have done all the things they ask. Reloaded the app maybe 50 times? Reset the nomad, unplugged it for 48 hours. Changed the Ethernet wire. Reset receiver. All same result. Activation failure. It says I have 5 available licenses and then you click here to add this device, then activation failure. Maybe licensing related? My advocate (nice guy). Tells me there are still 2 nomads on my account, even though the system does not allow it. Maybe that's the problem? Who knows. All I know is that my nomad is useless. What should one be expected to do? Just keep waiting. I really want it to work so I will just be patient. Maybe one day it will just work by itself.
One day I will I will wake up and say no more and end my 10 year affair with direct tv. Find a new love.
I need to go on a talk show about jilted customers who just stay in these abusive customer relationships because they don't know how to leave. How long can they treat me this way and expect to keep me around?
Maybe I can get counseling. I am going to call my united health care and see if they pay for a support group for me. I am going to google abused customers and see what I come up with.
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nomadlover
Teacher
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33 Messages
13 years ago
I can't believe they have anyone else waiting as long as me right?
If a problem like this happened at my job, we would teams of people working on a solution. I can't believe that is was is going on as I get a call every 5 days only.
I would like my phone to ring and the caller to say, this is the engineer at direct tv. But I just realized the direct tv engineers don't have phones. Only emails. Perhaps they are out of the country.
I am embarrassed that I just didn't give up already and go to fios or something like that. I get the feeling people stare at me when I am walking around. That's him! That's the activation failure guy! Can't believe he is still with them after the cant fix his problem after 2 months.
Maybe we can a photo with the activation failure guy! He guy, would you mind bringing up your activation failure error message so we can get a picture?
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vhgt
Mentor
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91 Messages
13 years ago
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nomadlover
Teacher
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33 Messages
13 years ago
Well it's been 10 days since vhgt said hang in there, , same issue activation failure. problem since feb 5th 2012.
The real crazy part is that direct tv cannot pick up the phone and and call their engineers? They can't figure out how to talk voice to voice aboutmtthis problem with their own people but they going to figure out the activation error? Anybody ever heard of such ridiculousness? You buy something that does not work and they just don't have a solution?
Direct tv fails in customer service and technical expertise. Don't buy stock in direct tv, they are certainly going down the tubes, they can't figure out there own systems.
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nomadlover
Teacher
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33 Messages
13 years ago
Sound off, who here has been waiting longer than me to get there problem fixed?
Feb, 5th 2012. Nomad, renamed the nowork.
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nomadlover
Teacher
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33 Messages
13 years ago
Refer a friend? That's a joke, refer an enemy maybe.
Feb 5th, a day that will live in infamy forever.
This is the day I reported the nomad is not working. Getting toward the end of April, guess what? Nomad still not working. I have been defrauded. I was a device they knew was not ready to be sold. What are my options?
I can't even get direct tv to acknowledge in writing how long I have had this problem, and how long they have been unable to resolve. All I have Is the screen shots of these silly posts. Activation failure guy, yeah that's me. I think I will explore TiVo, I think they have a system that allows you to record to your devices.
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alexcohen
Contributor
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2 Messages
13 years ago
I have one of the first nomads available & I'm having the same troubles as many of you. I hadn't used it in months but I got new internet service (TWC) & a new Linksys EA4500 router I figured I would try again. At first it did download to my iPad but sometimes nomad can't find my DVR's on my iPad, iPhone or PC. When it does find them it just seems to keep preparing & never actually downloading. I held down the red button for 3 minutes to reformat & have restarted nomad several times as well as deleting & re-adding the app. Any ideas???
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