What do I do if I didn't receive my return box and label?

Thank you!

be sure to take a picture of the serial number tags, and get a receipt from the UPS store.

Never hurts to have proof.

Greg

DirecTV has been spun off into their own entity again. Though AT&T retains primary ownership, they have passed on management to the new co-owner. This includes running the websites and account access separately again.

If the boxes are returnable, take them to a participating FedEx/The UPS Store. Have you account number handy. Get receipt showing they took possession.

What are the models of each box? Just in case not all (or any) are returnable.

DTTV no longer prorates the final bill so you are paying for the billing cycle you are in and receive service until the end of it regardless of when you canceled.

@dana10723 

I'm also not paying my last bill until I see the credits that I'm supposed to be getting because I cancelled it mid-cycle.

Sorry that is not how it works anymore. They haven't done that in over 4 years. You pay the full bill, no proration.

Please read this if you receive DIRECTV, AT&T U-verse® TV, AT&T Internet, AT&T Phone, and/or AT&T Fixed Wireless service(s). We want to remind you that you’re billed in advance for recurring service(s) and/or programming charges and applicable fees based on the terms of your current service agreement(s) with us. Starting January 14, 2019, subject to applicable laws, we’re updating your agreement(s) to include your recurring service(s)/programming charges and fees won’t be prorated if you cancel the above service(s) on any day other than the last day of your billing cycle. Your service(s) will continue until the end of your billing cycle but you won’t get a refund (prorated credits) for any remaining days left in your billing cycle. For products not listed above, refer to their terms of service for more information.