Contributor
Whats wrong with it
I bought a tv in walmart 9 months ago it suddenly stop showing picture u can only hear it please help me I need a tv ..thanks Elizabeth
Contributor
I bought a tv in walmart 9 months ago it suddenly stop showing picture u can only hear it please help me I need a tv ..thanks Elizabeth
Juniper
ACE - Expert
•
23K Messages
6 years ago
If the TV set itself is having problems, then contact the manufacturer of the TV.
Otherwise, if you only have the issue with DirecTV, please provide more info.
What model box?
Try a red button reset.
Verify that the HDMI cord between the DirecTV box and TV is free of debris and secure on both ends.
Try power cycling the TV by unplugging the power cord for at least 20 seconds (TV will default to ANT input, so you will have to change that back to the DirecTV input.)
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